Marketing & Communications Intern - Hybrid: Remote In Boston Area With 2 Days In Office

Organizational Summary

Contraceptive care is basic health care. Yet too many patients in the U.S. struggle to access the care they want, when they want it.

A national nonprofit founded in 2014, Upstream USA partners with healthcare organizations to provide free training, education, and technical assistance to improve their contraceptive services and meet their patients' needs - at no cost to them. Over ten years, we've supported 200+ healthcare partners (including primary care practices, federally qualified health centers, health systems, and more) with a transformative approach that empowers patients to access the contraceptive care where they already receive most of their healthcare. We're on a path to partnering with health care organizations that collectively serve 5 million patients by 2030.

We do not accept funding from pharmaceutical companies or the government. Our work is made possible by generous support from venture philanthropy. That privilege comes with high expectations about growth and scale and a focus on measurable outcomes and impact.

We're a 2023 Audacious Project recipient that continues to garner attention from many leading publications, including Harvard Public Health, Bloomberg, MedPage Today, Baltimore Sun, the Fresno Bee, and WBUR. We welcome individuals interested in career opportunities, partnerships, or philanthropic endeavors seeking additional information to visit our website (www.upstream.org) or email us at info@upstream.org.

Position Summary

As a Marketing & Communications (MarComms) Intern on our Marketing and Communications team at Upstream, USA, you will have the opportunity to gain hands-on experience and contribute to various aspects of the MarComms function. You will work closely with members of our MarComms team to support departmental operations, content marketing, branding & design, public relations, and internal communications functions. This internship offers valuable learning opportunities and exposure to the dynamic field of marketing & communications with an opportunity to gain visibility and hands on experience in the key marketing & communications functional areas listed below. Availability to commit to 40 hours per week for the duration of the internship preferable.

Essential Duties and Responsibilities

MarComms Operations

• Assist with website content updates via Wordpress CMS
• Assist Marketing operations with administration of HubSpot email marketing system, including monitoring performance of forms, and assisting with projects to improve data cleanliness and operational efficiency.
• Monitor and analyze performance metrics across social media, email campaigns and web traffic, translating raw data into concise actionable summaries for the team (primarily via HubSpot and Google Analytics).

Content Marketing

• Extract high-impact quotes from video transcripts to identify "hooks" for target audiences
• Contribute to and organize a centralized MarComms quote database, categorizing assets by theme and audience to streamline future content creation and storytelling
• Develop first drafts of engaging content for LinkedIn ensuring all posts align with Upstream's brand voice and engagement goals

Branding & Design

• Create social media graphics using Canva or Adobe Creative Suite
• Support the organization's rebrand project by migrating legacy documents into new brand templates

Public Relations

• Support daily news monitoring

Internal Comms

• Assist with intranet maintenance and updates
• Support internal newsletter distribution and track engagement metrics (via Google Forms)
• Assist with the collection and analysis of survey metrics from our org-wide retreat (via Google Forms), and prepare presentations to summarize findings for leadership
• Additional duties as assigned

Required Education, Experience, Knowledge, Skills and Ability

Upstream fosters a mission-oriented workplace and welcomes applicants of all backgrounds. The ideal candidate upholds our mission of accessible, patient-centered contraceptive care, builds trust through empathy and honesty, and contributes to a collaborative culture. They bring enthusiasm to their work, creating opportunities for connection and celebration.

• Pursuing a degree in Communications, Marketing or a related field.
• Strong communication skills, both written and verbal
• Detail-oriented with excellent organizational skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Experience with file management in Google Drive, creating and organizing documents
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Forms)
• Experience with a website CMS (Wordpress, Wix, etc.) and/or and email marketing platform (HubSpot, MailChimp, etc) a plus.
• Enthusiastic about learning and contributing to the MarComms function

Travel Requirements

This role will require local travel twice each week into our Boston office for in person meetings. There may be an opportunity to attend a department retreat.

Hiring Range

The hourly rate for this internship is $20/hour.

Pay Transparency

Final offers for this position will be based upon several factors including the scope of the role, market compensation analysis, position requirements, candidate's experience level and capabilities, fairness in internal pay considerations and will be made within the parameters of Upstream USA's compensation framework and philosophy.

Other Upstream Staff Expectations

• All Upstreamers must be able to attend work-related in-person meetings and functions as needed.
• In our hybrid work environments, there is a basic expectation that our Upstreamers will ensure that their work from home setups will have reliable access to phone and Internet to ensure connectivity to their teams.
• At Upstream we gather for moments that matter for training, teaming and connection. Our teams come together for occasional in person meetings and organizational retreats. As part of our hybrid work practices, this travel expectation will be applicable for all Upstreamers, even those based remotely.
• Engage in organization-sponsored learning & development

Upstream Benefits

Upstream USA offers a comprehensive benefit package including medical, dental, vision, life insurance, long and short term disability, 401K with a match, generous vacation, personal, sick and holiday time off, parental leave, professional development, a fitness and cell phone allowance for all full time employees and part time employees who work a minimum of 24 hours per week. Intern positions and contingent worker roles are not eligible for benefits.

Hiring Process

Candidates who advance in our preliminary review process will have an opportunity to discuss the position, their employment background and lived experience with a member of our talent acquisition team by telephone. Those who advance to subsequent steps in our interview process may participate in up to three rounds of meetings by Zoom or in person and in a thought exercise/case study assignment. Each round could consist of multiple meetings with various Upstreamers. If you need anything in advance of your interviews, please reach out to your recruiter.

Our Culture

We are dedicated to fostering a fair and accessible talent lifecycle, ensuring that every individual has the opportunity to thrive. From recruitment to career development, we strive to create a workplace where talent is recognized, supported, and empowered to contribute meaningfully. Building a strong, representative workforce is essential to our success, and we prioritize collaboration, transparency, and shared leadership to cultivate an environment where all voices are heard and valued.

Our commitment extends beyond hiring-we invest in professional growth, mentorship, and inclusive workplace practices to support long-term success for our employees. You can learn more about our organization on our career site.

Upstream Careers

Our goal is to attract, develop and retain exceptional people, and to create a work environment that is dynamic, rewarding and enables each of us to realize our potential. Upstream is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, genetic information, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know. Upstream USA participates in E-Verify.

Upstream Headquarters

2 Oliver Street, Suite 402, Boston, MA 02109

www.upstream.org

No phone calls please.

Be advised that we do not ever conduct hiring interviews via text or email. Please protect yourself by learning more about our hiring practices and common red flags to look out for.