Marketing Casino Host

Position Summary

Do you enjoy meeting new people, building relationships, and creating memorable guest experiences? As a Casino Host, you'll have the opportunity to make our valued guests feel welcome, appreciated, and excited to return!

In this role, you'll develop guest relationships, introduce players to promotions and events, and deliver personalized service that builds long-term loyalty. You'll also help strengthen existing relationships and support the casino's marketing and revenue goals.

We're looking for someone who is personable, service-oriented, and enjoys creating positive experiences for others. Whether your background is in hospitality, sales, marketing, or casino operations, your ability to connect with people and deliver exceptional service can make you successful in this role!

What You'll Do:

• Build Guest Relationships: Develop and maintain relationships with new and existing VIP casino guests, providing personalized service that encourages repeat visits and long-term loyalty.
• Support Player Development: Identify opportunities to attract new players, strengthen existing guest relationships, and contribute to established player development and revenue goals.
• Deliver Guest Service: Respond to guest inquiries, assist with requests, and coordinate with other departments to ensure a positive and memorable guest experience.
• Promote Events and Experiences: Communicate casino promotions, special events, VIP parties, and available guest benefits to eligible players.
• Coordinate Events: Help plan, organize, and run promotional events and VIP activities that support guest engagement and retention.
• Support Player's Club Operations: Assist eligible guests with Player's Club services, including point redemption and promotional benefits, in accordance with established procedures.
• Support Marketing Initiatives: Collaborate with the Marketing Manager, Marketing Department Supervisor, and other departments to carry out approved marketing and guest development initiatives.
• Maintain Regulatory Compliance: Perform assigned duties in accordance with applicable gaming regulations, company policies, internal controls, and responsible gaming practices.
• Perform other related duties as assigned, consistent with the position's responsibilities, qualifications, and applicable company policies.
• Must possess or be able to obtain and maintain a Missouri Gaming Level II Gaming License, as required by applicable gaming regulations and the position.

What We're Looking For:

• Strong interpersonal and relationship-building skills, with a genuine commitment to guest service.
• Ability to communicate effectively and professionally with guests, coworkers, and management.
• Strong organizational skills with the ability to manage multiple priorities and follow through on commitments.
• Ability to maintain discretion and confidentiality when handling guest and company information.
• Ability to use computers, standard office applications, and guest management systems.
• Attention to detail and the ability to maintain accurate records.
• Ability to resolve guest concerns professionally and exercise sound judgment within established guidelines.
• Willingness to learn casino promotions, player development practices, and applicable gaming regulations.
• Ability to work collaboratively with team members across departments.

Education and Experience

• High school diploma or GED preferred, or an equivalent combination of education, training, and relevant experience.
• One year of experience in customer service, hospitality, sales, marketing, casino operations, or a related field preferred.
• Previous casino hosting or VIP guest relations experience is a plus but is not required.

EMPLOYEE BENEFITS INCLUDE:

• Free Food, Employee Discounts, Team Celebrations, Awards, and more...
• Paid Time Off (PTO) earned each pay period for Full-Time Team Members.
• Paid Holidays for Full-Time Team Members
• Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members
• 401(k) with Company Match
• Free Life Insurance for Full-Time Team Members
• Optional Coverage you can buy: Short- and Long-Term Disability, Additional Life Insurance, Additional Accidental Life Insurance, Critical Illness Insurance, Additional Accident Insurance, Hospital Indemnity, Legal and Identity Protection Insurance, and Pet Insurance.
• Free Employee Assistance Plan, including free legal guidance, counseling sessions, and more.

The above job analysis is for the sole purpose of complying with the Americans with Disabilities Act and is not to be construed to include all employees employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances, and measurements cited in this job analysis are approximations.