Marketing/Communications - Product Manager - Lead

Title: Lead Product Manager Duration: 11 Months (Possibility of extension or conversion)Rate: $80 - $85/hr.w2Location: Mclean, VA

Responsibilities

• Identify & Mitigate Pain Points: Perform deep-dive discovery into the current end-user environment to identify potential friction points in the transition to new hardware (e.g., software compatibility, peripheral connectivity, and data migration).
• Migration Roadmap Management: Craft and deliver a phased migration roadmap that balances aggressive transition timelines with the need to maintain business-as-usual productivity across various lines of business.
• Technical Refinement & Readiness: Create a detailed refinement plan to translate user needs into technical requirements for engineering and IT support teams, ensuring the "Golden Image" and deployment processes are ready for scale.
• Stakeholder & Change Management: Manage a diverse set of stakeholders across IT, Security, and HR to generate buy-in and ensure leadership is aligned on the transition strategy and velocity.
• Strategic Escalation: Proactively identify project blockers and technical hurdles, escalating key decisions to leadership with data-backed recommendations to keep the transition on schedule.
• User Testing & Feedback Loops: Coordinate robust user acceptance testing (UAT) and pilot programs; synthesize feedback into actionable process improvements for the broader rollout.
• Process Engineering: Design and manage the end-to-end lifecycle of the laptop exchange—from initial communication and device distribution to old hardware reclamation.
• Execution Excellence: Lead cross-functional "war rooms" or daily stand-ups to troubleshoot real-time deployment issues, ensuring iterative value delivery and a high-quality user experience.

Role-Specific Requirements

• Large-Scale Migration Experience: Proven track record of leading large-scale hardware or software deployments (5,000 users), preferably within a Mergers & Acquisitions (M&A) or corporate integration context.
• Human-Centric Problem Solving: Demonstrated ability to identify user experience "friction" and design empathetic solutions that minimize productivity loss during technology shifts.
• Operational Process Design: Experience building and managing complex operational workflows that involve both digital tools and physical logistics (e.g., hardware shipping, asset tracking, and desk-side support coordination).
• Data-Driven Reporting: Proficiency in using data visualization tools (e.g., Tableau, Jira, or Excel) to track migration cohorts, success rates, and incident trends for executive reporting.

Basic Qualifications

• Bachelor’s Degree or military experience.
• User centric, Data migration and Citrix experience is must have
• At least 3 years of product management experience or at least 3 years of experience in product design, agile delivery, business analysis, data science, or software engineering.

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or Information Systems.
• 2 years of experience in Agile product management.
• Experience in IT Service Management (ITSM) or End-User Computing (EUC) product development.
• Background in organizational change management or communications.