Marketing Communications Operations Leader

iMPact Business Groupluna pier, MI

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Overview

Remote

On-site

Job Description

Our client, a globally recognized leader in workplace and furniture solutions, is seeking an experienced Marketing Communications Operations Leader to support enterprise marketing and communications for a 6-month contract position. This is an opportunity to step into a visible leadership role where operational strategy, process optimization, and cross-functional influence are critical to success.

This position is ideal for a marketing operations professional who thrives in complex enterprise environments and enjoys building structure, improving workflows, and driving measurable operational performance across integrated communications teams.

Remote - The organization offers a strong culture, a respected global brand, and the flexibility of remote work or onsite if desired in Grand Rapids, Michigan.

Position Overview

The Marketing Communications Operations Leader will help shape and optimize enterprise marketing and communications operations by improving workflows, governance, reporting, resource planning, and operational effectiveness. This individual will partner closely with marketing, analytics, technology, and business stakeholders to ensure communication initiatives are efficiently managed, scalable, and aligned with organizational priorities.

This role combines strategic leadership with hands-on operational execution and will play a key role in driving continuous improvement across marketing communications systems, reporting frameworks, and cross-functional collaboration models.

Responsibilities

Lead optimization initiatives across marketing and communications workflows, processes, and operating models
Develop and maintain SOPs, governance frameworks, and operational best practices
Create and manage dashboards, reporting tools, and performance measurement frameworks
Support integrated communications planning and audience-centered operational execution
Partner with marketing, analytics, technology, and business teams to improve collaboration and delivery effectiveness
Drive operational maturity through process improvement and change management initiatives
Oversee marketing operations governance forums and facilitate after-action reviews
Support resource planning, prioritization, and operational alignment across teams
Maintain data quality standards and governance processes across marketing systems
Evaluate and optimize marketing technology platforms and automation opportunities
Contribute to AI-assisted operational improvements and workflow efficiencies
Develop training materials and process documentation to support team adoption and scalability

Qualifications

Approximately 8-10 years of experience in marketing operations, communications operations, or related business operations roles
Strong background in process optimization, workflow management, and operational leadership
Experience building dashboards, reporting frameworks, and operational analytics
Demonstrated success working with senior leadership and enterprise stakeholders
Strong understanding of marketing operations and communications management practices
Experience collaborating cross-functionally with marketing, analytics, technology, and business teams
Ability to manage multiple priorities in a fast-paced enterprise environment
Excellent communication, organizational, and stakeholder management skills
Experience with marketing technology platforms, reporting tools, and operational governance
Bachelor's degree in Marketing, Business, Communications, or a related field preferred

Preferred Experience

Experience supporting enterprise communications ecosystems
Knowledge of governance models, SLAs, and crisis communications frameworks
Experience implementing AI-assisted marketing operations solutions
Advanced analytics and operational reporting expertise
Background mentoring or developing operational teams
Experience within large global or enterprise organizations
Experience supporting integrated marketing and brand communications functions

Titles Encouraged to Apply

Marketing Operations Manager
Communications Operations Manager
Marketing Program Operations Lead
Integrated Marketing Operations Lead
Enterprise Marketing Operations Manager
Marketing Strategy & Operations Manager
Communications Program Manager

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FAQs About Marketing Communications Operations Leader Jobs at iMPact Business Group

What is the work location for this position at iMPact Business Group?

This job at iMPact Business Group is located in luna pier, MI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at iMPact Business Group?

Employer has not shared pay details for this role.

What employment applies to this position at iMPact Business Group?

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