Marketing Coordinator- Blood Donor Center

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

This position is a Blood Donor Marketing role focused exclusively on supporting blood collection goals for the Blood Donor Center.The Marketing Coordinator partners closely with Donor Services leadership to plan and execute targeted, monthly donor recruitment and retention campaigns that increase blood donations. The role combines marketing, community outreach, customer service, and relationship‑building to educate the public about the importance of blood donation and to support the day‑to‑day needs of the Blood Donor Center.Plans, develops and provides effective marketing and project planning strategies to recruit, cultivate, retain and manage blood drive sponsors and events in order to achieve blood collection goals. Generates and develops potential blood drive leads, delivers educational presentations regarding blood donation drive requirements and goals and develops special donor recognition programs.Create/Implement monthly marketing campaigns targeting internal/external markets. Design all collateral, such as fliers, post cards, sponsor packets, brochures, posters, donor gifts, and awards. Negotiates and manages purchase orders on outsourced materials in order to obtain the best value. Research and collaborate with local businesses/organizations who wish to contribute in kind donations for the donor program to use as incentives for potential donors. Work with internal/external outlets to promote monthly campaign.Generate and maintain bloodmobile, donor center and platelet donor accounts. Identify new accounts through market research. Plan and implement effective marketing/sales strategies to establish new blood drive partners with corporate, educational and religious groups. Develops strategies and prepares proposals to negotiate verbal contracts with future blood drive partners regarding their blood program support. Relationship management is achieved through partner visits, emails, phone calls and helps provide excellent customer service.Recommends overall recruitment plans and strategies to achieve long and short-term goals.Maintain the blood donor center’s social media presence. Create and implement specific face book campaigns & regularly update donor center’s face book page and track impact. Research and implement new ways to build face book site and add applications. Participate in the MGH Social Media Board and collaborate with other MGH marketing employees on projects. Actively works with the MGH Public Affairs Department to promote the mission of the MGH Blood Donor Center. Represents the MGH Blood Donor Center on hospital committees and events.Educate the general public and prospective donors on the needs and uses of blood. Presents at MGH & Spaulding new employee hire orientations. Participates in monthly hall table to educate MGH visitors and employees about the need for blood donations. Visits bloodmobile accounts to provide further education about donation is requested.Initiates market research and implement market surveys and uses data to formulate new campaigns, advise on staffing formulas, track efficiency.Participates in the evaluation of new equipment and reports findings to Medical Director.Addresses all customer service issues by acting as the liaison between donors, collection staff and blood drive coordinators. Participates in developing and presenting customer service training to department staff. Assess customer satisfaction through surveys. Provides customer satisfaction by efficiently scheduling bloodmobiles and in house appointments, maintaining an appropriate donor flow. Analyze platelet donor scheduling through time studies, changes in process and donor requests to maintain adequate throughput.Must be able to work individually as well as in a team, be well organized, detail oriented, possess excellent time management and problem-solving skills. Should be self-motivated and be able to multitask. Excellent customer service skills and the ability to work with a broad range of people are required

EducationBachelor's Degree Related Field of Study requiredExperienceMarketing Experience 2-3 years required

Basic competency with Adobe Photo Shop

Previous experience working in a blood donor center, blood bank, transfusion services, or similar blood collection environment, with direct exposure to donor recruitment, donor services, or donor engagement activities. Familiarity with blood donation operations, donor eligibility considerations, and donor experience best practices.

Working Schedule:

Full Time Onsite 2 Hybrid days after 90 days of trainingMonday - Friday 8am to 4:30pm (Flexible)

This position does not support sponsorships.

Hybrid80 Blossom Street40RegularDay (United States of America)

Pay Range

$19.81 - $28.30/Hourly

Grade

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework