Responsibilities & Overview:
To fulfill our vision of Being The Most REMARKable Restaurant In Olathe, responsibilities and qualifications are aligned with our Core Values. All leadership positions are Operations based first.
Reports to: Executive Directors
Positional oversight: Team Members, Team Trainers, Team Leaders, Shift Leaders, Assistant Directors and Directors.
Guests Come First
- Excel in a fast-paced environment while prioritizing and making sound business decisions under pressure and in changing situations
- Build meaningful relationships with our team, schools, businesses, nonprofit organizations, and community partners
- Effectively plans and communicates marketing initiatives that have an impact on day to day operations
- Owns, follows, models, and ensures team compliance with all Chick-fil-A Training content.
- Ensure execution following the Winning Hearts Everyday Strategy
- Monitor guest engagement and respond professionally across digital platforms.
Passionately Represent the Brand
- Represent Chick-fil-A Olathe as the Brand Ambassador for inside & outside community events.
- Develop annual, quarterly, and monthly marketing plans aligned with restaurant goals.
- Oversee in-store marketing materials, displays, and promotional signage.
- Ensure all marketing initiatives support the restaurant's operational priorities and business objectives.
- Drive the CFA Brand Strategy through engaging and creative social media posts
- Protect the customer experience by ensuring packaging, food presentation, and quality meets or exceeds Chick-fil-A standards.
- Maintain consistency in messaging, visual identity, and guest-facing communications.
- Keeps information private and confidential pertaining to the business.
Serve and Care for Each Other
- Set team goals, share the score visually, and celebrate the wins.
- Attends, leads, and participates in Leadership meetings and ensures that daily training is being completed while providing required support, reporting, and communication.
- Leads a Workgroup.
- Communicate effectively, share ideas, and take a positive approach in all situations.
- Maintain a clean and organized environment.
- Promote restaurant initiatives through consistent internal communication.
- Identify potential leaders and help them develop and grow both operationally and relationally.
Loyal and Dependable Teammate
- Engages positively in partnership with all other departments (Front of House, Back of House, HR, etc.).
- Collaborate with Operations, HR, Training, and Leadership to ensure marketing initiatives are operationally successful.
- Communicate upcoming promotions and campaigns with the Leadership Team.
- Energetic and self-motivated, willing to actively engage Team Members and contribute to a high-performing Leadership Team.
Excel at Execution & Embody our Vision
- Lead fundraising opportunities, sponsorships, donation requests, and community engagement initiatives.
- Able to efficiently manage time, multi-tasking, effective communication, and interpersonal skills.
- Hold Team Members accountable to all policy standards including timeliness, grooming, cell phone usage, uniforms, etc.
- Plan and execute restaurant events, promotional campaigns, and community initiatives.
- Coordinate event logistics, communication, staffing support, and post-event evaluations.
- Research marketing trends and Chick-fil-A best practices.
- Recommend innovative marketing strategies that improve guest engagement and restaurant growth.
- Test and evaluate new marketing initiatives for effectiveness.
Steward our Things and our Growth with Care and Confidence
- Possesses a Growth Mindset while being solutions-oriented, possessing a learning mentality, and remaining teachable.
- Owns expectations related to brand standards and enforces Chick-fil-A Olathe policies and procedures.
- Track marketing performance and recommend improvements based on business results.
- Monitor sales, transaction trends, catering performance, Mobile App engagement, delivery performance, and social media analytics.
- Present marketing performance updates and recommendations to the Leadership Team.
- Drive growth in sales, transactions, catering, Mobile App usage, delivery, and community engagement through measurable marketing initiatives.
Minimum Requirements:
- Preferred 1-2 years of Chick-fil-A Experience
- Ability to work open, mid, and closing shifts with the hours needed to meet the needs of the business. Saturday is a required workday. (Ex: as early as 5:00 a.m. or as late as midnight.)
Duties, assignments, and schedules are subject to change to meet the needs of the business.
Work schedule
- 8 hour shift
- Weekend availability
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Referral program
- Employee discount
- Paid training
