Marketing Representative

DUTIES AND RESPONSIBILITIES

• Assists with events and promotions from creation to execution.
• Ensures all property events and promotions are in compliance with gaming regulations.
• Assists with writing and distributing events and promotions notifications property-wide.
• Coordinates promotional collateral requests with the creative job process between design team and external departments.
• Coordinates with outside vendors for entertainment and promotions.
• Assists with promotional collateral and signage distribution and posting.
• Represents Red Hawk Resort + Casino at community events (i.e. booth set up and staffing at fairs, festivals and other outside events.)
• Respond to guest complaints and/or inquiries promptly and courteously in person, by phone and by email.
• Assists with all on-property groups and events.
• Meet and greet groups upon arrival and maintain contact during event to ensure guest satisfaction.
• Assist with the set-up of new customer group files.
• Greets buses using Playersoft, which may include curbside booking in handheld.
• Assist with coordinating bus arrivals, and ensures a marketing representative or coordinator is available to greet all buses.
• Assist at gift redemption as needed.
• Interfaces with all levels of casino employees.
• Acts as a liaison with other departments and outside agencies.
• Explains the benefits of membership in the Rewards club, and assist guests with the membership process.
• Responds to special requests of guests, as well as guest complaints and inquiries in a calm, prompt, courteous manner. 
• Promotes exceptional guest relations, in order to achieve the desired level of guest service and satisfaction.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains customer confidence and protects operations by keeping information confidential.
• Conducts tours of property, as needed.
• Is held accountable for the accuracy and thoroughness of departmental records and reports.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma required.
• At least one year of high level customer service or sales experience required.
• Ability to maintain a flexible schedule indicated by business needs, including nights, weekends and holidays.
• An individual must have the ability to:
• Effectively perform independently; 
• Utilize a variety of standard computer systems/office productivity software at an intermediate or advanced level (testing required);
• Effectively resolve problems, based on common sense use of reasoning ability; 
• Manage multiple tasks simultaneously;
• Work in a very fast paced environment.