
Marketing Software Specialist
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Overview
Job Description
BxB Media
We are hiring a Marketing Software Specialist!
We collaborate with HVAC and other home services professionals to build great brands and help them grow. We believe that not only does our company culture directly impact the lives of our employees, but it also has a profound impact on the quality of work we provide to our clients.
People who enjoy working hard in a fast-paced, remote environment will thrive here. Being able to work under pressure but also knowing when to ask for help are necessary skills. At the end of the work week, you should be able to feel a sense of satisfaction because you know you worked hard as part of a supportive, creative team and that you made a difference by helping our clients move their business forward.
Job Title: Marketing Software Specialist
Location: Remote
Work Hours: Monday through Friday, flexible hours between 8:00 am and 5:00 pm, with occasional overtime
Pay Rate: $26.00 to $31.17 an hour, depending on experience
Benefits: Medical, Dental, Vision, EAP, 401K, 3.08 hours of accrual of PTO biweekly, 6 Paid Holidays
What you will be doing:
- Communicating with the client via email and virtual meetings to discuss projects or live-troubleshoot issues
- Providing guidance or completing hands-on work in all areas of ServiceTitan
- Creating Custom Workflows, Reports, and Dashboards
- Accounting best practices (batches, job costing, etc.)
- Memberships (recurring services, price book items, automated billing, etc.)
- Custom Estimates and Proposals
- Recommending software configurations to suit the client's needs
- Leading training on ServiceTitan features or workflows for clients
- Documenting Standard Operating Procedures for workflows
- Successfully troubleshooting user issues
- Coordinating with Support resources to drive completion of open items, including working with ServiceTitan Support, CSM, and other internal departments.
- Write and deliver custom reports for clients, such as end-of-month progress reports.
- Other duties as assigned.
Required Qualifications:
- Must have ServiceTitan experience
- Dispatching Software
- Home Service Experience
- Excellent customer service experience
- Experience with marketing platforms such as Mailchimp or MarketingEdge is preferred
- CRM database experience
- High communication via phone and email
Check us out online:www.bxbknowshvac.com
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
