Marketing Specialist, Property Photography and Digital Board Programs – Hybrid AZ

Join BWH Hotels – Where Passion Meets Purpose

At BWH® Hotels, we don't just offer employment opportunities, we create opportunities to be part of something extraordinary. As a global leader in hospitality for nearly 80 years, our vision is to inspire travel through unique experiences. Joining our corporate team means becoming part of a dynamic and inclusive community that values innovation, collaboration, and making a meaningful impact in the travel industry.

Headquartered in Phoenix, Arizona, BWH Hotels boasts a powerful portfolio of 18 brands, including WorldHotels™, Best Western® Hotels & Resorts, and SureStay Hotels®, with approximately 4,300 hotels in over 100 countries. We take pride in our top-ranking employee engagement scores and foster a workplace culture where your contributions truly matter. Join us and be part of a team that's shaping the future of hospitality!

About the Role

BWH Hotels is looking for a Visual Content Marketing Specialist to support the Property Photo Program, and the Digital Display Program

This position will help coordinate hotel photoshoots, review images and visual content, manage content across digital platforms, and provide day-to-day support to hotels, vendors, and internal teams. The role works closely with hotel operators, photographers, graphic designers, technology vendors, and departments across BWH Hotels to make sure visual content is accurate, current, brand compliant, and delivered where it needs to go. This is a good opportunity for someone with experience in photography, photo editing, video production, digital marketing, content management, project coordination, or administrative support.

What You’ll Do

Visual Content and Program Support

• Coordinate hotel photoshoots from scheduling and property preparation through image review, approval, and delivery.
• Communicate with hotels and photographers to confirm schedules, requirements, timelines, and property readiness.
• Review photography and other visual content for quality, accuracy, completeness, formatting, and brand compliance.
• Upload, organize, schedule, update, and remove approved content across digital asset, website, and digital display platforms.
• Work with hotels, photographers, designers, vendors, and internal teams to manage projects, deadlines, content requests, and program updates.
• Maintain digital display playlists, welcome screens, promotional messages, brand content, and other approved materials.
• Confirm digital display content is current, assigned correctly, and displaying as expected.
• Provide basic troubleshooting support for digital displays, and content-delivery issues.
• Document and escalate technical problems that require additional support from a vendor’s technology team.
• Create and update hotel-facing materials, including preparation guides, shot lists, FAQs, instructions, and troubleshooting documents.
• Maintain accurate records in Salesforce, digital asset systems, content management platforms, and other approved tools.
• Track program activity, including photoshoot status, image delivery, compliance, display participation, content updates, and support issues.
• Support testing and implementation of new platforms, tools, features, and process improvements.
• Identify opportunities to use AI and automation to improve scheduling, reporting, content organization, image search, compliance tracking, and administrative work.
• Use AI-supported tools to improve program operations, not to create, edit, or misrepresent hotel photography.

Why Join BWH Hotels?

This position supports the visual content guests see before and during their stay, from hotel photography on booking channels to digital messaging displayed at the property.

The role provides experience in hospitality marketing, photography, digital content, technology, vendor coordination, and program operations while helping hotels present clear, accurate, and professional visual content.

What You Bring

• One to three years of experience coordinating photography, video, visual content, digital marketing, digital signage, or similar projects.
• Experience scheduling projects, working with vendors, managing deadlines, and tracking work through final delivery.
• Ability to review photography and visual content for lighting, color, focus, composition, resolution, accuracy, and brand compliance.
• Experience uploading and managing content in a digital asset, content management, website, or digital signage platform.
• Ability to guide hotel staff through basic troubleshooting and recognize when an issue needs to be escalated.
• Experience maintaining project files, schedules, reports, vendor communications, and support documentation.
• Experience in hospitality, commercial photography, architectural photography, or digital signage is preferred but not required.

Education

• Associate or bachelor’s degree in Photography, Video Production, Multimedia, Visual Communications, Digital Marketing, Marketing, Communications, Business Administration, or a related field preferred. Relevant professional experience may be considered in place of a degree.
• Coursework or professional training in photography, photo editing, video production, digital imaging, content management, or visual communications is preferred.
• Education or experience in digital marketing, project coordination, office administration, or business operations is also helpful.

Skills

• Strong organizational, administrative, and project coordination skills.
• Strong written and verbal communication skills.
• High attention to detail when reviewing content, records, and project information.
• Working knowledge of photography, photo editing, video production, and digital content.
• Familiarity with digital displays, media players, internet connectivity, and common hardware or software issues.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
• Experience with Salesforce, Adobe Creative Cloud, digital asset management systems, content management platforms, or digital signage software is preferred.
• Ability to manage multiple projects, deadlines, vendors, and support requests at the same time.
• Ability to identify problems, coordinate the right resources, and follow through until the issue is resolved.

Location and Travel

• May travel up to 10% of work time.
• This is a hybrid position, requiring an onsite presence Mondays, Wednesdays and Fridays* at our Headquarters, with the option to work remote on Tuesdays and Thursdays.  This hybrid model fosters intentional collaboration, teamwork, connection, and productivity, while still providing flexibility and work life balance.  (6201 N 24th Parkway | Phoenix | AZ | 85016).

This position is not eligible for immigration sponsorship.

Benefits Summary for Full-Time Employees 

· Medical/Dental/Vision available day one

·Vacation/Sick- accruals start day one

·Paid company holidays and personal holidays to celebrate what’s important to you 

·401K - company contribution and match (U.S.)

·Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)

·Employee discounts/hotel discounts

·Free financial and health wellness programs

·Tuition Reimbursement

Equal Employment Opportunity

BWH Hotels (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard to race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQIA+ individuals, height, weight, pregnancy status, childbirth or related medical conditions, genetic information, uniformed service or veteran status, marital status, or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including, but not limited to, hiring, promotion, transfer, benefits, discipline, and termination.