Marketplace & Dropship Operations Manager

[Job Summary]The Marketplace & Dropship Operations Manager is responsible for driving revenue growth and operational excellence across department store marketplace accounts and dropship partners. This role oversees day-to-day assortment management, product onboarding, inventory coordination, advertising execution (with agency support), performance analysis, and account compliance across platforms including Nordstrom Marketplace, Target Plus, Amazon, Macy's/Bloomingdale's Vendor Direct, Nordstrom Direct, Anthropologie, and QVC.The ideal candidate combines strong operational discipline with an understanding of marketplace growth levers, digital merchandising, and data-based decision-making.[Job Description]

Marketplace Management (Nordstrom Marketplace, Target+, Amazon)-Create, optimize, and maintain PDP content including titles, attributes, descriptions, keywords, and images.-Manage Amazon activities in partnership with the external agency, ensuring accurate listings, monitoring performance, reviewing weekly reports, and aligning on strategy.-Identify and execute in-house paid media opportunities available through Nordstrom Marketplace, Target+, and other Mirakl-based retail media programs (e.g., sponsored placements, banner opportunities).-Monitor product visibility, search ranking, and promotion eligibility.-Drive conversion improvement initiatives through content refinement and review management.-Coordinate new marketplace launch pipelines (including Macy's Marketplace entry).-Dropship Operations (Nordstrom Direct, Bloomingdale's, Macy's, Anthropologie, QVC)-Manage product onboarding templates, ensuring accurate data submission and compliance.-Collaborate with sales/buyer teams to refresh assortments and support seasonal line launches.-Coordinate with operations/logistics on fulfillment SLA compliance (OTD%, cancellation rate, return feedback, etc.).-Monitor return trends, chargebacks, and performance alerts; propose corrective actions.Inventory & Forecasting-Monitor availability across all platforms to avoid OOS, overstocks, and lost revenue.-Work cross-functionally with Operations and Sales to forecast marketplace reorder patterns.-Proactively adjust safety stock levels for fast-moving SKUs and promotional periods.Retail Scorecard & Compliance-Monitor account performance across key metrics:*On-time Shipment Rate*Order Cancellation %*Defect Rate*Return Levels & Reason Codes*Content Compliance Flags-Manage marketplace health dashboards and corrective action plans as needed.Reporting, Analytics & Growth Strategy-Build and maintain weekly/monthly performance dashboards:Revenue by channelSell-throughAdvertising efficiency (ROAS/TACoS)SKU productivityReturn rate analysis-Provide recommendations on:Price adjustmentsPromotional participationSKU expansion or retirement-Lead Quarterly Business Review preparation for retailer partners.Cross-Functional CollaborationWork with:Sales (assortment & promotions)Operations (stock & fulfillment)Creative (images & product copy)Finance/Accounting (chargebacks, fees, advertising invoices)IT/ERP Team (integration needs, Mirakl connectors, automation improvements)Serve as the internal subject matter expert on marketplace and dropship selling requirements.[Qualifications]-3+ years in eCommerce marketplace or dropship operations (fashion or consumer goods preferred).-Hands-on experience with Mirakl, Amazon Seller Central, or Target+ Vendor Portal.-Understanding of PDP optimization, marketplace SEO, and retail media.-Experience working with large retailers and vendor scorecard compliance.-Strong analytical skills with proficiency in Excel (pivot tables, lookups, forecasting).[What's On Offer]Comprehensive health insurance, 401K, PTO, sick days