Mechanical Claims Manager

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We're looking for a dynamic, solutions-driven leader to take the wheel as our Manager of Claims Operations. If you thrive in a fast-paced environment, love solving complex challenges, and know your way around modern automotive systems, this role is built for you.

What You'll Do

• Lead and energize our Claims and Inspections teams, steering them toward excellence alongside the Claims Director
• Serve as the go-to expert for technical guidance, problem-solving, and strategic decision-making
• Review high-value and complex claims, including denials over $5,000
• Jump in to resolve escalated and disputed claims with customers, dealers, and agents
• Continuously fine-tune processes to keep operations running like a well-oiled machine
• Collaborate with leadership and contribute to the bigger picture of claims innovation
• Travel as needed to keep everything on track

What Makes You Successful

You'll be successful in this role if you're a detail-oriented leader who thrives in a fast-paced, high-volume environment. You're comfortable managing both people and processes, ensuring that work is completed accurately and efficiently.

You're also a strong coach and communicator who can develop team members while holding them accountable to performance standards. You bring a problem-solving mindset, proactively identifying issues and implementing improvements to drive better outcomes.

Basic Qualifications

• A high school diploma or GED
• 5+ years in a mechanical claims call center environment
• Experience leading or supervising a team
• Strong organizational and time management skills
• Strong communication skills, both written and verbal
• Strong knowledge of modern automotive systems

Preferred Qualifications

• ASE/manufacturer certifications
• Experience with reconciliation and audit processes
• Georgia Property & Casualty Adjuster license (or ability to obtain)

This Role Might Be a Great Fit If You…

• Enjoy leading teams and improving operational performance
• Thrive in environments that require accuracy, urgency, and accountability
• Like balancing people leadership with process improvement
• Take pride in delivering high-quality, efficient outcomes

What We Offer

• Competitive salary
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for leadership growth and development
• A collaborative and performance-driven work environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

Committed- We build strong, high-trust relationships with our partners and each other.

Accountable- We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.

Results-Driven- We focus on delivering measurable outcomes that create value for our partners and our business.

Excellent- We strive for excellence in everything we do while balancing short-term performance with long-term success.

If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.