Mechanical Support Engineer

Description

Position Title: Mechanical Support Engineer

Position Location: Uxbridge, Massachusetts Headquarters

Position Type: Hybrid

Compensation: $75,000 - $95,000 (Compensation depends on skills, knowledge, education, and experience)

Position Snapshot: The Mechanical Support Engineer provides technical assistance and engineering support for Lenze customers relating to mechanical systems, components, and equipment. Responsibilities include delivering support via phone and email, with occasional onsite visits as required. The position involves coordination with internal and external sales teams, customers, customer care, and other technical departments. Duties include product selection, troubleshooting, parameterization, and general support for Lenze customers.

About you: You are a technically skilled, customer-focused professional who excels at diagnosing mechanical issues and delivering effective solutions. Your commitment to keeping current on products ensures you provide accurate, high-quality support tailored to customer needs. You proactively seek ways to improve the customer experience and work collaboratively across teams to drive service excellence.

A day in the life:

• Respond to technical support inquiries related to Lenze mechanical products, including diagnostics, troubleshooting, and identification of spare parts or full replacements.
• Diagnose, troubleshoot, and identify spare parts and complete replacement mechanical products.
• Will assist with identifying migration options for older mechanical products.
• Execute service calls in compliance with Federal, State, and local regulations, as well as Lenze's health and safety policies.
• Maintain up-to-date knowledge of Lenze products, services, and policies through ongoing learning and training.
• Collaborate with internal teams to improve service delivery and identify opportunities to promote Lenze's offerings.
• Travel may be required up to 10%, with rare overnight stays.

Requirements

What you will need:

• 3+ years' experience in related products and troubleshooting preferred
• Associate degree in mechanical engineering or equivalent experience preferred.
• Experience in related products and troubleshooting strongly preferred.
• Ability to read mechanical drawings required.
• Experience in one or more of the following industries preferred: electric motors, gearboxes, transmissions.
• Strong mechanical aptitude required.
• Exceptional customer focus and ability to work under pressure.
• Ability to anticipate and meet the needs/wants of the customer without being prompted.
• Must be a self-starter and work well with minimal supervision.
• Strong verbal, written and interpersonal communication skills.
• Organizational skills and ability to handle multiple service needs simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel)
• SAP experience preferred

Perks of being part of our team:

• Blue Cross Blue Shield Medical Insurance - multiple plan options
• Blue Cross Blue Shield Dental Insurance
• FSA, HSA options
• Vision Insurance
• 401k with company match, fully vested
• Paid Time Off
• 10 company paid holidays
• Company paid disability & AD&D insurance
• 100% paid parental leave after one year of service
• Supplemental insurance plans (Identity theft, cyber protection, additional life, etc.)
• Tuition reimbursement
• Many of our positions offer flexible schedules to meet your needs
• Relaxed business casual environment
• Sit/Stand desks for onsite office positions
• Frequent team building activities
• Career development opportunities

About us: Lenze is a global manufacturer of electrical and mechanical drives, motion control and automation technology - offering products, drive solutions, complete automation systems, and engineering services and tools from one single source. Our products can be found in many industries, including automotive, packaging, material handling and logistics, robotics, and commercial equipment (pumps/fans).

A global network of distributors and representatives makes Lenze Americas perfectly positioned to meet the motion control needs of customers worldwide. Lenze Americas, the American subsidiary of Lenze SE of Germany, is headquartered in Uxbridge, Massachusetts; corporate global headquarters are in Hamelin, Germany.

Our culture: We're powered by people. Our culture is built on collaboration, innovation, and respect-where every voice matters and every idea has the potential to shape the future. We believe in balance, supporting our team with the flexibility and resources they need to thrive both professionally and personally.

Lenze is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.