Media Equipment Specialist

LC State invites applications for the position of Media Equipment Specialist (Classroom Technology Specialist)

Salary based on experience and qualifications: $23.00 - $25.00 per hour

Required Qualifications:

1. Experience managing, maintaining, and supporting advanced AV/VC systems and integrated AV/VC solutions.
2. Experience designing and installing advanced video conferencing systems and integrated AV/VC solutions for classrooms, conferencing rooms, and other multifunctional environments.
3. Programming and scripting expertise including the design of user interfaces for advanced video presentation systems for classrooms, conference rooms, and other multifunctional spaces.
4. Experience identifying and resolving presentation system problems including routine network issues.
5. Software application support experience including evaluation, implementation, and end-user training.
6. Good knowledge of the principles and techniques of digital and analog applied electronics.
7. Using standard electronic and electrical test equipment and bench tools.
8. Customer service experience working with diverse user populations and technical skill levels.

Preferred Qualifications:

1. AA or AAS degree in a field related to Information Technology or four years of experience designing, installing, and programming presentation systems.
2. 3+ years of experience with customer service.
3. 3+ years of experience managing, maintaining, and supporting advanced AV/VC systems and integrated AV/VC solutions.
4. 3+ years of experience designing and installing advanced video conferencing systems and integrated AV/VC solutions for classrooms, conferencing rooms, and other multifunctional environments.
5. Knowledge of Crestron or Extron scripting and programming.
6. Experience in a higher education environment.
7. Software asset management or IT service management experience.
8. Experience with SaaS applications and cloud-based software solutions
9. Familiarity with instructional design principles and educational technology trends
10. Project management experience or certification (PMP, CAPM, or equivalent)
11. ITIL Foundation or other IT service management framework knowledge

Responsibilities:

1. Design, specify, install, and program advanced AV/VC systems for classrooms, conference rooms, and multifunctional spaces
2. Perform monitoring, preventative maintenance, and troubleshooting of AV/VC systems
3. Provide technical support for classroom technology and live events
4. Develop and deliver training programs for faculty and staff on classroom technology and software applications
5. Create and maintain documentation for AV/VC systems and supported software applications
6. Serve as subject matter expert for instructional and business support software outside core systems
7. Manage campus-wide software inventory including licenses, renewals, and compliance tracking
8. Serve as liaison between departments and IT for specialized software needs and selections
9. Coordinate software installation, configuration, updates, and lifecycle management
10. Provide escalation support for complex application issues from Help Desk
11. Ensure software solutions comply with institutional security policies and conduct preliminary security assessments
12. Research and recommend emerging technologies for instructional and departmental use
13. Additional responsibilities include direct and indirect activities to support recruitment and retention of students.

Application Procedure: Please upload all of the following documents or your application may not be considered for review.

• Cover Letter/Letter of Interest
• Resume/Curriculum Vitae
• Contact Information or Letters for three (3) Professional References

This position is open until filled. Posting will remain open until a suitable pool of candidates is identified.

This position is subject to the successful completion of a criminal background check and may also be subject to an education verification. LC State is an EEO/VETS employer.