Medical Administrative Assistant

About Us

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential.

Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Job Duties

Surgical Scheduling (50%)

• Schedules surgery procedures
• Answers phones in a professional and courteous manner
• Completes post-op data entry in a timely and accurate manner
• Posts surgical charges on a daily basis per established guidelines
• Completes daily surgical schedule and distributes as appropriate
• Assures appropriate coordination with hospitals, surgical centers, and internal staff when special surgical needs occur
• Other duties as assigned

Administrative Support (50%)

• Completes departmental filing
• Sorts and distributes incoming and outgoing mail
• Orders office supplies
• Publishes an accurate daily call list
• Assists in clerical support functions including but not limited to: maintaining departmental records and files, preparing documents and correspondence, organizing inventory of office supplies and forms, and designing forms, graphs, etc.
• Assists with chart documentation
• Assists with patient scheduling, registration and insurance verifications and obtaining authorization and/or referral for appointments
• Other duties as assigned.

Minimum Requirements

• High school diploma or GED equivalent
• 2 -3 years of experience in a medical office or related setting with computer experience desired
• Knowledge of medical terminology and familiarity with medical diagnostic procedures, and health care billing and authorization is required
• Prior experience with insurance verification and scheduling is required
• Office Experience: general, scheduling, telephone skills, typing, business knowledge, organization, time management, customer service, verbal communication, PC proficiency, reporting skills
• Knowledge of HIPAA/Confidentiality
• Must have excellent organizational skills and be detail oriented
• Medical receptionist: 1 year (required)
• Computer skills: familiar with Excel, Word, Windows; 1 year (required)

Additional Skills/Competencies

• Ability to handle multiple tasks and responsibilities
• Telephone and computer skills
• Tact and skill in patient management
• Excellent communication and organizational skills
• Understanding of medical office procedures
• Ability to effectively interact with doctors, patients and co-workers
• Ability to triage patients, taking basic vitals (blood pressure, pulse and respiration)
• Motivated
• Excellent interpersonal communication skills

Physical/Mental Requirements

This position requires periods of extensive sitting and phone work. It also requires other repetitive motions (e.g., bending, stooping, twisting, walking, standing, reaching overhead, pushing or pulling). Manual dexterity is required, as is the ability to concentrate on detail amid other activity. Lifting a maximum of 20 pounds.

Diversity Statement

Excelsia Injury Care is an equal opportunity employer. We commit to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic predisposition, marital, civil union or partnership status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.