Medical Airlift Communications Lead

Job Description

AIRLIFT NORTHWEST - COMMUNICATIONS CENTERhas an opportunity for aMEDICAL AIRLIFT COMMUNICATIONS LEAD.WORK SCHEDULE

• 36 hours per week (90% FTE)
• Remote Available

DEPARTMENT DESCRIPTIONOversee specific operational areas within the Communications Center. Lead assigned program areas, support daily operations, and ensure assigned areas function smoothly and are aligned with the overall objectives of the center.This position is a working lead, required to work a minimum of one scheduled twelve (12) hour shift a week as a Medical Airlift Communications Specialist;POSITION HIGHLIGHTS

• Team Leadership & Oversight– Assign, instruct, and review the work of team members to ensure efficiency and effectiveness.
• Operational Management  – Oversee daily operations within the assigned program area, ensuring smooth workflows and adherence to protocols.
• Mission-Driven Support  – Ensure all activities align with the program’s mission and established guidelines to maintain high standards of service.

PRIMARY JOB RESPONSIBILITIES

• Lead specific operational areas or programs as assigned, ensuring alignment with the Communications Center’s goals and standards
• Assist the Communications Center supervisor and/or manager by overseeing specific tasks and initiatives within the assigned area
• Implement and enforce policies and procedures within the assigned focus areas, ensuring compliance with regulatory and organizational standards
• Provide leadership and guidance to team members within the assigned areas
• Assume decision-making responsibilities within assigned areas in the absence of a supervisor or manager, ensuring continuity of operations and adherence to protocols
• Ensure timeliness and accuracy in all communication and logistical processes, fostering a culture of efficiency and reliability within the team focusing on patient care and safety
• Monitor staff on comprehension of and training needs regarding regulatory compliance for HIPAA, billing/reimbursement requirements for Medicare/Medicaid, other third-party payers, and regulatory agencies
• Support the Airlift Northwest quality improvement (QI) and process improvement activities by participating in committees as assigned, and developing department-specific programs
• Attend monthly and quarterly meetings, and all other meetings as directed by the  manager
• Routinely fill in, as required, during periods of staffing shortages (e.g., staff sick leave and vacation leave)
• Collaborate with Communications Center staff, Communications Center management, regional operations managers, and other departments to improve and coordinate services between the service areas

REQUIRED QUALIFICATIONS

• Bachelors Degree in Communications, Management or other fields related to the role.
• one year of experience in management or supervision in a health care setting.OR
• An equivalent of education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

ABOUT AIRLIFT NORTHWESTAirlift Northwest is dedicated to providing safe, efficient and compassionate air medical transport for critically ill and injured infants, children and adults, 24 hours a day, 7 days a week. The region’s first air medical transport service, Airlift Northwest has flown more than 100,000 patients since its founding in 1982. Its helicopters and fixed-wing aircraft are strategically located at eight bases throughout the Pacific Northwest and Southeast Alaska. On-board medical experts handle everything from advanced cardiac life support to neonatal resuscitation, all while flying patients to the best available care for their condition.

Compensation, Benefits and Position Details

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About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.