Medical Assistant, Primary Prompt Care

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Our Prompt Care office is located at 10 Members Way in Dover, NH. We provide convenient, appointment-based, same-day care for adults and children ages three months and older who are part of the Wentworth Health Partners network. Our board-certified providers treat a variety of minor illnesses and injuries when patients' primary care providers are unavailable.

Our small, collaborative team includes six providers and five clinical team members, with an average daily volume of 45-50 patients.

Office Hours

• Monday-Thursday: 8:00 AM-7:00 PM
• Friday: 8:00 AM-5:00 PM
• Saturday: 8:00 AM-2:00 PM (one Saturday every five weeks)

Schedule Requirements

• Full-day Friday availability is required.
• Some scheduling flexibility is available Monday through Thursday.
• Team members typically flex six hours during the week they work Saturday.
• Holiday coverage is required for six of MGB's ten observed holidays.

Summary:

This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' medical history, vital statistics, or information such as test results in medical records.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean and sterilize instruments and dispose of contaminated supplies.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

Basic Life Support [BLS Certification] - preferred

Certified Medical Assistant - preferred

Experience

Direct MA experience or medical field work 0-1 year preferred

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

10 Members Way

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.80 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.