Medical Assistant

Description

ECPC Pain Specialists – Wake Offices – Medical Assistant

Position Title: Medical Assistant

Locations:

• Holly Springs – 333 Earnie Lane, Holly Springs, NC
• Knightdale – 502 McKnight Dr, Suite 200, Knightdale, NC
• Apex – 1001 W. Williams St, Suite 103, Apex, NC
• Wakefield – 11200 Governor Manly Way, Suite 304, Raleigh, NC 27614

Status: Full-Time | Non-Exempt

Department: ECPC Wake Locations

Reports To: Leadership Team

Supervisory Responsibilities: None

Position Summary

We are seeking a compassionate, motivated Medical Assistant to join our interventional pain management team. In this essential role, you will provide both clinical and administrative support to ensure the highest quality of care for our patients. Responsibilities include assisting clinicians during patient visits and procedures, managing patient flow, and maintaining accurate and timely medical records.This position requires a detail-oriented individual who thrives in a fast-paced environment while maintaining empathy and professionalism in every patient interaction.

Key Responsibilities

• Greet, room, and triage patients
• Record vital signs and conduct medication reconciliation
• Assist providers before, during, and after patient visits and procedures
• Prepare, clean, and maintain exam and procedure rooms
• Document patient information in the EMR (eClinicalWorks)
• Facilitate communication with outside offices (calls/faxes) for records, referrals, imaging, etc.
• Initiate and manage prior authorizations for medications and procedures
• Prepare charts and assist with overall clinical flow
• Support front desk and administrative tasks as needed
• Assist in operating and positioning the C-arm (X-ray fluoroscopy) during procedures
• Handle sensitive patient concerns with discretion, professionalism, and empathy
• Perform other duties as assigned by the leadership team and/or providers

Qualifications

Education & Experience

• High school diploma or equivalent required
• 1–2+ years of experience as a medical assistant preferred
• Familiarity with medical terminology

Skills & Abilities

• Excellent communication and interpersonal skills
• Reliable, compassionate, and respectful approach to patient care
• Strong organizational and time management abilities
• Ability to work collaboratively within a team and multitask efficiently
• Proficient with computers and EMR systems (eClinicalWorks a plus)
• Quick decision-making skills and a proactive problem-solving mindset

Core Values We Live By

• Compassion – We care deeply for our patients and each other
• Integrity – We uphold the highest standards in every decision
• Accountability – We take ownership of our roles and responsibilities
• Teamwork – We support and rely on one another to deliver the best care

Benefits

• 401(k) & matching
• Dental insurance
• Disability insurance
• Flexible spending account (FSA)
• Health insurance
• Health savings account (HSA)
• Life insurance
• Paid time off (PTO)
• Retirement plan
• Vision insurance

Work Environment & Physical Requirements

• Clinical office setting with frequent interaction with staff, physicians, and patients
• Fast-paced environment requiring quick task transitions
• Prolonged periods of standing and walking
• Ability to lift up to 50 pounds without assistance
• Manual dexterity, vision, and hearing necessary to operate medical and office equipment
• Must be willing to travel to all three locations (Apex, Holly Springs, Knightdale)

Equal Opportunity Employer Statement

ECAA is an equal opportunity employer and does not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, genetic information, disability, or other legally protected status.  This policy extends to all terms, conditions, and privileges of employment, as well as the use of the Company's facilities and participation in all activities sponsored by the Company.