Medical Assistant - Administrative Support

• Communicate with patients regarding treatment plans, appointment scheduling, and follow-up care.
• Obtain authorizations and approvals for prescription refills as directed by licensed providers.
• Order services (labs, x-ray, etc.) based on practitioner’s instructions.
• Manages specialty referrals to ensure results are received back in a timely manner.
• Works in close coordination with the Nutritional Consultants to ensure patient questions are answered regarding supplements and diet.
• Serve as a liaison between patients and physicians, conveying patient concerns, updates, or changes in condition.
• Document physician instructions, patient interactions, and care plan updates accurately in the electronic medical record.
• Monitor patient adherence to care protocols and report any deviations to the Clinical Liaison Lead or medical team.
• Assist with patient education and support, ensuring clear understanding of prescribed protocols and procedures.
• Coordinate with nursing and administrative staff to ensure smooth Clinic operations and high-quality patient experiences.
• Maintain compliance with all clinic policies, HIPAA regulations, and scope-of-practice guidelines.

• Instruct patients and the family about best practices for home care.
• Support practitioners and the Clinical Liaisons in managing patient emergencies to resolution. Maintaining a level-head throughout any emergency situations and communicating to patients with empathy.
• Maintains safe, secure, and healthy work environment by following protocols and policies. Complying with all legal and health regulations.
• Serves and protects the doctor’s practice by adhering to professional standards, policies, protocols, and federal, state, and local requirements.

• Certified Medical Assistant (CMA) preferred; candidates who have completed an accredited Medical Assistant program without certification will also be considered
• Minimum of 3–4 years of clinical experience, preferably in a high-volume or care coordination environment
• Strong written and verbal communication skills, including managing patient inquiries via phone, portal messaging, and email
• Experience in patient coordination, clinical support, or remote patient communication roles preferred
• High attention to detail with the ability to prioritize, problem-solve, and manage multiple workflows
• Strong organizational skills with a structured approach to daily responsibilities
• Working knowledge of HIPAA, clinical documentation standards, and healthcare workflows
• Ability to collaborate effectively with multidisciplinary teams under clinical leadership
• Proficiency in EMR systems and general computer applications
• Typing speed of 45+ WPM required
• Strong customer service mindset with professionalism and empathy
• Familiarity with alternative or integrative medicine is a plus

• Employer sponsored Health, dental and vision insurance
• Health savings account
• Employee discount
• Paid Time Off
• Holiday Pay

LifeWorks Wellness Center (LWC) is an equal employment opportunity employer. All individuals seeking employment are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, pregnancy status, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. Additionally, LWC will provide all reasonable accommodations for qualified individuals with known disabilities, unless doing so would result in undue hardship to the company.

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