Medical Assistant - Team Lead

Job Purpose: Ensures the provision of high-quality patient care. Assists in daily problem solving and, in the supervision, and development of clinical support staff. Ensures Medical Providers receive sufficient support and assistance. Assists in providing leadership support for clinical support staff.

Essential Duties and Responsibilities:

• Ensures accurate vital signs are obtained and appropriately documented during routine patient intake.
• Directs patient flow. Assists other staff in need of assistance to maintain patient flow.
• Writes the daily assignment including MA assignment, room assignment, daily tasks for MAs, and lunch schedule.
• Assigns lunches and lunchtime coverage to clinical staff.
• Ensures that Medical Assistants perform and document basic patient history, treatments and administer medications appropriately.
• Ensures the administration of prescribed medications and treatments as directed by the provider following PCC policies and procedures.
• Maintains accurate medical records and reports to the nurse any pertinent information regarding the patient's condition and care.
• Keeps providers informed of changes in assignments or patient flow that will affect working conditions.
• Performs laboratory and diagnostic tests as ordered by the provider.
• Ensures exam rooms are stocked with necessary supplies and materials. Orders medical supplies under supervision of the Practice Manager.
• Functions as a liaison between Walk-In Center and Emergency Department triage desk.
• Performs and records quality control checks on specific medical equipment, office diagnostic tests following established protocol as directed.
• Communicates MA and PCR assignment and backup.
• Monitors rooms needed by provider, coordinates the number of rooms of providers during clinic transitions between shifts. Follows room assignment guidelines.
• Delegates work assignments to MAs as needed to even out workload and promote efficient patient flow (MA visits, assisting with heavier provider.)
• Monitors triage nurse needs for assistance, delegates workload of Medical Assistants in order to provide support and assistance to triage nurses.
• Monitors room assignments, adjusts as necessary.
• Liaison with PCR to coordinate which providers need patients registered and to monitor how many patients are waiting for registration, by provider.
• Maintains patient confidentiality.
• Maintains a neat and orderly clinical work area.
• Ensures the observance of PCC policies, procedures, and safety practices.
• Increases employee motivation, retention, and engagement by providing ongoing coaching to staff.
• Aids in the implementation of systems that improves patient intake, flow and patient satisfaction and provides feedback to managers, ensures the efficient processing of patients and smooth patient flow.
• Monitors internal and external customer service and ensures quality customer service to all follows PCC customer service guidelines and protocols.
• Reports to management ways in which patient care could be improved.
• Assists manager in coordinating lunch and meal breaks for WIWC staff.
• Delegates workload during downtime, ensures that front office staff is always engaged and productive.
• Functions as expert Medical Assistant.
• Ensures the provision of coverage for all clinical support areas when necessary.
• Functions as troubleshooter regarding daily clinical support staff issues.
• Completes routine medical assistant assignments, including patient intake, obtaining accurate vital signs and patient history. As well as assisting the provider during procedures.
• Provides coaching on the patient intake process and ensures compliance with regulations and clinic standards of quality patient care (i.e. HIPPA compliance, Patient Confidentiality).
• Provides feedback on performance and assists with yearly performance evaluations.
• Promotes teamwork within and outside of clinical area (i.e., establishes good relations between clinical and clerical areas). Focuses on enhancing patient flow and solving patient care issues.
• Drive continual quality improvement through participation in organizational quality improvement efforts that may include but are not limited to patient satisfaction, clinical and operational quality improvement initiatives.
• Performs related work as assigned by Practice Manager.