Medical Assistant

Position Title: Medical Assistant (MA)

Department: Pain Center

Reports to: Practice Administrator

Status: Non-Exempt - Full Time

Overall Responsibility:

The Medical Assistant (MA) supports clinical operations by providing high-quality patient care, facilitating efficient clinic workflow, and ensuring timely completion of clinical and administrative tasks. This role works closely with physicians, nurse practitioners, and clinic staff to enhance the patient experience and maintain smooth daily operations.

Key Tasks and Responsibilities

Essential Functions:

• Room patients efficiently and accurately, ensuring all necessary information is collected prior to physician or provider evaluation.
• Collect urine drug screens (UDS) following clinic protocols to ensure proper chain of custody and accurate documentation.
• Educate patients on prescribed medications, treatment plans, and physician-ordered instructions, ensuring patient understanding and adherence.
• Input TPI orders for the clinic and track progress, ensuring all orders are submitted correctly and in a timely manner.
• Follow up on authorizations, communicating with payors or external entities to secure approval for treatments and procedures.
• Process outgoing referrals, coordinating with specialty offices and ensuring proper documentation and communication with patients.
• Reschedule patient appointments for follow-ups with Nurse Practitioners (NPs) as needed, maintaining accuracy and patient satisfaction.
• Performs other duties as assigned.

Non-Essential Functions:

• Actively supports and upholds the mission and core values of the Hospital.
• Remains knowledgeable of and follows Hospital policies.
• Always maintains confidentiality of patient and hospital information.

Experience Required:

• Certified Medical Assistant required.
• Strong communication, organizational, and multitasking skills.
• Ability to work effectively in a fast‑paced clinical environment.
• Experience with EHR systems

Environmental and Physical Requirements:

• Must be able to read and speak English fluently.
• Cognitive skills for math, reading, computer skills, and communication skills to interact effectively with the public and peers.
• Vision requirements: near, mid-range, far, and accommodation.
• Hearing requirements: low, medium, and high-pitch sounds.
• Minimal up and down activity may be required.
• Job risks include exposure to computers for 6-7 hours per day with typing activities.
• Lifting requirements: 20-30 pounds maximum.

Equal Employment Opportunity (EEO) & Americans with Disabilities Act (ADA) Statement:

Our hospital is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Additionally, we provide reasonable accommodation for qualified individuals with disabilities in the application and employment process. If you require assistance or accommodation due to a disability, please contact Human Resources so that we may engage in an interactive process to determine appropriate accommodation.