Medical Assistant II- Echo Lab

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Position Overview

• The Medical Assistant (MA) provides compassionate and individualized care to inpatients and outpatients, and clinical assistance to providers of patients scheduled for cardiac ultrasound testing, as well as assist other staff to ensure an efficient quality and safety-based work flow.
• Maintains neat, clean and safe patient care areas; maintains supply inventory ensuring proper par levels and product expiration. Provides efficient set-up and turnover of procedure room between patients and maintains positive patient interaction while providing safe patient care. This role is key in facilitating department flow by rooming patients, taking vital signs, performing EKG's, and other skilled tasks such as providing ongoing administrative support to clinic operations.
• Must possess knowledge of clinic-based procedures, including standard precautions, utilization of specialized equipment and instrument cleaning and setup. Understanding of office routines, patient check-in/discharge processes and information systems as needed. Requires discretion and judgment to organize priorities, complete tasks and handle confidential patient information.

Principal Duties and Responsibilities

• Set up procedure suite prior to each patient with all needed specialized equipment. Prepare exam rooms and holding area including cleaning and re-stocking on a per patient and daily basis
• Closely assist registered nurses (RNs) with patient preparation and positioning, preparation of specialized equipment, patient vital signs, EKG's, and post-procedure patient care
• Perform high-level disinfection of equipment associated with cardiac ultrasound procedures
• Assist RNs with monitoring and patient care of inpatients traveling to the lab and serve as a liaison between the lab and customer service for patient transport and supply orders
• Keep track of clinical supply inventories and coordinate the ordering of replacement supply items by the appropriate support staff in a timely fashion
• Promote patient satisfaction by interacting with patients and co-workers in a professional and courteous manner
• Read, understand, and annually review all unit and institutional and lab policies and procedures relating to the performance of the duties and responsibilities of the Medical Assistant
• Perform daily quality control measures including glucometer testing
• Perform other duties as assigned

Collaboration

• Work collaboratively with Physicians, Registered Nurses, Cardiac Sonographers and Administrative staff team to facilitate departmental flow
• Participate in quality assurance activities of the department
• Assume other responsibilities & duties within their scope of practice

Professional development

• Maintain and update skills based on current practice
• Adhere to departmental and hospital wide requirements for required training
• Identifies specific learning needs and goals and collaborates with leadership in developing a plan to meet them

Skills/Abilities/Competencies

• Comfortable working in an environment where sedating procedures are performed
• Possess technical skills to assist registered nurses with preparing procedural equipment
• Ability to communicate with and comfort patients undergoing sedating procedures
• Self-managed with a demonstrated ability to take initiative and ensure improvement in job responsibilities, patient care and working relationships
• Careful and accurate record keeping
• Proficient in computer technology, medical equipment, electronic medical record systems (preferable knowledge of Epic)
• Ability to work with others with diverse backgrounds and personalities
• Flexibility and adaptability to work in a multi-tasking and environment
• Is knowledgeable and compliant in all hospital, State and Federal regulatory requirements, including hospital policy and procedures (where applicable), the Joint Commission, and Health Insurance Portability and Accountability Act (HIPAA)

Qualifications

• Current licensure/certificate as a Medical Assistant in the Commonwealth of Massachusetts
• Current BLS Certification
• Past experience as a MA of 1-2 years in a hospital or busy physician practice required
• Successful completion of hospital and departmental training

Job Summary

Summary:

The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians and nursing staff to facilitate efficient care.

Does this position require Patient Care? Yes

Essential Functions:

• Show patients to procedure & exam rooms, prepare necessary equipment for healthcare providers, measure their vital signs, and record pertinent information in the patient's medical record.
• Explain treatment procedures, medications, and physician instructions to patients, organizing materials to reinforce patient education.
• Perform general office duties, such as answering phones, while acting as a liaison with other departments and advocating for patients with a positive customer service approach.
• Collect laboratory specimens, log them, and hand deliver them for testing.
• Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene.

Qualifications

Education

High School Diploma or Equivalent required or Associate's Degree Medical Assisting preferred

Can this role accept experience in lieu of a degree?

No

Licenses and Credentials

• Basic Life Support [BLS Certification]
• Certified Medical Assistant [National Certification

Experience

Direct MA experience or medical field work 1-2 years required

Knowledge, Skills and Abilities

• Strong interpersonal and communication skills are essential for success in this position.
• Ability to prioritize tasks in complex and busy environments.
• Accuracy and attention to detail.
• Comply with all local, state, and federal privacy and confidentiality rules and regulations.
• Ability to take vital signs and manual blood pressure, as well as collect laboratory specimens.
• Ability to perform EKG preferred.
• Comprehensive knowledge of medical terminology, procedures, and protocols.
• Proficiency in electronic health record (EHR) systems and medical office software.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Managing one's own time and the time of others.

Additional Job Details (if applicable)

Mon/Wed/Fri - 8am-4:30pm

Remote Type

Onsite

Work Location

273 Charles Street

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.