Medical Assistant Lead (69973)

Department: Medical Support

Position: Medical Assistant Lead

Employee Category: Non-Exempt

Reporting Relationship: Practice Administrator

Character first Qualities:

• Attentiveness- Showing the worth of a person or task by giving my undivided concentration.
• Cautiousness- Knowing the importance of right timing in accomplishing right actions.
• Compassion- Investing whatever is necessary in healing the hurts of others.
• Dependability- Fulfilling what I consented to do, even if it means unexpected sacrifice.
• Initiative- Recognizing and doing what needs to be done before I am asked to do it.

Summary of Duties and Responsibilities:

The Medical Assistant Lead serves as a clinical expert and resource, demonstrating advanced competency across service lines while mentoring and precepting other Medical Assistants. This role supports consistency, quality, and clinic readiness across operations.

Primary Duties and Responsibilities:

• Serves as a clinical expert and resource, demonstrating advanced proficiency across service lines.
• Performs complex clinical workflows independently and supports clinic readiness and consistency.
• Precepts and mentors Medical Assistants, providing real-time guidance, coaching, and skill reinforcement within scope.
• Is an expert and can easily rotate between multiple service lines (e.g., Family Medicine, Pediatrics, Women's Health, Behavioral Health) as business needs permit.
• Serves as a preceptor for the onboarding and competency development of new MAs in collaboration with clinic leadership and trainers.
• Reinforces adherence to clinical policies, standards, and EMR workflows to promote quality and safety.
• Identifies trends, risks, or workflow gaps and escalates appropriately to leadership.
• Communicates effectively with interdisciplinary teams to support clinic flow and patient experience.
• Adapts to operational needs by floating between clinics as assigned to maintain continuity of care.
• Serves as a stabilizing clinical presence during periods of change, high volume, or staffing gaps.
• Supports Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable. Provides leadership and works with all staff to achieve the goals of the "Quintuple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs.
• Embodies the strength of personal character. Places value on being an open and honest communicator who displays high moral and ethical conduct, integrity, adaptability, and sound judgment. Must be a leader in the department and community. Result-oriented problem solver who is responsible and accountable.
• Performs other duties as assigned.