Medical Case Manager

Compensation Range: $23/hr - $26/hr commensurate with experience 

Benefits:We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Medical Case Manager (MCM) will provide all aspects of care coordination for the AIDS Institute (AI) Advancing Access Case Management clients: complete initial enrollment (all required AI and program forms/assessments), develop care plans, promote compliance with appointments and treatment regimens, and encourage self-sufficiency. The MCM will assist clients to access services, such as primary care, substance use treatment, mental health counseling, transportation, intensive care management, housing, and vocational/educational resources, through phone calls to clients and providers, and home visits when needed. In this role, the MCM will serve as a community-based advocate when meeting the client needs. The MCM will also participate in outreach events as needed.

Responsibilities:

• Provide supportive case management to AI clients, with a focus on providing access to and support for those who are out of care and/or have an unsuppressed viral load.
• Provide care coordination on an ongoing basis with other service providers, and participate in medical case conferences to promote integrated care. 
• Serve as the primary point of contact for clients, ensuring seamless coordination and communication between healthcare providers, social services, and community organizations.
• Assist clients in accessing and adhering to medical treatment, including antiretroviral therapy (ART), laboratory tests, and specialist consultations.
• Follow up with the client and the referral provider to ensure that appointments are kept and that the patient is re-engaged in care and referred to needed treatment/prevention.  
• Conduct Hep C testing as needed
• Perform various administrative duties, including updating the client list and outreach logs; assisting with outreach calls, and scheduling intakes and follow-ups.  
• Maintain essential data for reporting and program evaluation in eICare, including program enrollment, progress notes, care plans, referral activity, and updating contact information.  
• Complete UND enrollments and coordinate referrals for mental health services, substance abuse treatment, housing assistance, legal aid, and other support services.
• Provide comprehensive education on HIV/AIDS, treatment options, prevention strategies, and healthy lifestyle choices.
• Promote sexual health and wellness through the use of risk-neutral approaches and evidence-based interventions.
• Build and maintain resource lists for external services and emergency services (i.e., housing, domestic violence, food pantry) 
• Participate in scheduled supervisory sessions with the Assistant Program Director and other Departmental Leaders as needed
• Participation in youth community events, such as kiki balls, LGBT events, testing events, etc. 
• Attend IDT meetings and daily huddles and complete updated info by due date in preparation for meeting.
• Facilitate groups and EBIs and complete documentation within 48 hours.
• Document all client interactions, interventions, and progress notes in accordance with program guidelines.

Other functions that may be required with this position include:

• Participate in recurring interagency meetings, as well as external community meetings, to improve integrated care and maintain relationships with community partners  
• Participate in department activities such as new staff onboarding, YPS Pride Committee, CQI efforts, etc 
• Participate in Housing Works advocacy events (minimum 3 in person per year, 4 via other mode July-June) 
• Perform other duties as assigned

Requirements:

• Bachelor’s Degree required, plus 2 years of case management experience preferred

Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org

Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org

Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a “CBA”) between Housing Works and the RWDSU