Medical Communications/Dispatch

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Scheduled Weekly Hours:

36

Emplify Health by Gundersen is seeking a skilled and service driven Medical Communications Specialist to join our team! In this role, you will support medical communications operations by dispatching ground and air medical transport, coordinating with internal and external partners, and facilitating patient transfer communications. You'll play an essential role in supporting safe, efficient patient movement across the region!

What's Available:

• .9 FTE (36 hours weekly), full-time, benefit eligible

• Schedule: three 12-hour shifts a week, 6:00am - 6:00pm, every 3rd weekend availability required

• Location: La Crosse, WI

• Starting pay of $20.50+ more for experience!

• Shift differentials: PM Shift $1.00, Night Shift $2.00, Weekend $1.50

What You'll Do:

• Receive and manage emergency and non-emergency transport requests; dispatch appropriate ground or air medical resources based on established protocols.

• Monitor public safety and EMS activity in the region and coordinate with 911 centers and external agencies as needed.

• Facilitate communication, transfers, consults, and referrals between providers and clinicians.

• Train new staff, collaborate with internal teams, and serve as a knowledgeable resource for patient flow and transfer processes.

• Assist with patient logistics, scheduling support, and system communication to ensure coordinated and timely care.

What You'll Need:

• High School Diploma or equivalency

• 1 year of experience using multiline phones, radio dispatch equipment, or computer aided dispatching systems

• Emergency Medical Dispatcher (EMD) certification within one year of hire

What You'll Get:

• Starting pay of $20.50+ more for experience and shift diffrentials!

• Unlimited potential at one of the leading health systems in the Midwest

• A supportive work environment where you are valued and appreciated

• Generous Benefits Package (Medical, Dental, Life Insurance, HSA/FSA)

• Substantial Retirement Contribution (401k & Base Contribution)

• Work/Life Balance

• Tuition Reimbursement Program

• Professional Development Opportunities and access to our Career Development Center

Emplify Health is comprised of two of the Midwest's most respected healthcare systems, Bellin Health and Gundersen Health System. Once neighbors, we are now partners, united in our mission to provide exceptional care to our communities. As a not-for-profit, patient-centered healthcare network, we have headquarters in Green Bay and La Crosse, Wisconsin. Our extensive network includes 11 hospitals and more than 100 clinics, serving 67 cities and rural communities across Wisconsin, Iowa, Minnesota and Michigan's Upper Peninsula. With over 4,500 dedicated nurses and providers, we are committed to delivering primary, specialty and emergency care, along with innovative medical education programs. Join us in making a meaningful difference in the lives of our patients and communities.

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values - belonging, respect, excellence, accountability, teamwork and humility - our pillars set our foundation and our future.

Equal Opportunity Employer