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Medical Equipment Driver & Customer Service Representative

WestaffHelena, MT

$17 - $19 / hour

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Overview

Remote
On-site
Compensation
$17-$19/hour

Job Description

Westaff is hiring a Medical Equipment Driver & Customer Service Representative for a local healthcare company to roll through Helena, MT with compassion and reliability!

Schedule: M-F, 8am-5pm, on call every other week

Term: Permanent

Pay: $17-$19/hour DOE

Notes:

- NOT a VA location

- Area coverage: Mainly Helena and surrounding areas. May drive up to 1.5 hours away from Helena.

Responsibilities:

*Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

  • Adheres to company policies and procedures in regards to using personnel protective safety equipment

  • Assists with updating respiratory grid

  • Available for on-call assignments as needed

  • Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.

  • Coordinates verification of Medicare, Medicaid, and private insurance coverage information

  • Delivers, sets up and maintains equipment at the delivery address using company vehicle

  • Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations

  •  Educates the patient and/or caregiver on the safe use and maintenance of the delivered items

  • Maintains assigned company vehicle in a clean and safe working condition

  • Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork

  • Prepares CMNs/SOPs for Sales Reps and documents on tracking log

  • Prepares complete and accurate files for Billing Department

  • Prepares tickets for daily routes

  • Provides service for walk-in patients

  • Travel via company vehicle to patient’s homes for set-ups and reoccurring delivery

Qualifications:

Employment is contingent on

  • Background investigation (company-wide)
  • Drug screen (when applicable for the position)
  • Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

  • High school diploma or GED equivalent required
  • Experience with medical equipment preferred
  • One year of related work experience preferred
  • Medical terminology preferred

Skills and Competencies

  • Accurately perform simple mathematical calculation

  • Maintain confidentiality, discretion and caution when handling sensitive information

  • Work independently and as part of a team
  • Microsoft applications; Outlook, Word and Excel
  • Office equipment; fax machine, copier, printer, phone and computer and/or tablet
  • Mechanically inclined for the repair and troubleshooting of equipment
  • Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
  • Understands use of all applicable home respiratory equipment and supplies
  • Ability to write up reports (as seen in positions that install services or products in customer homes)

Physical Demands

  • Lift and carry office equipment at times
  • Requires sitting, walking, standing, talking and listening
  • Requires close vision to small print on computer and/or tablet and paperwork
  • Requires lifting (minimum of 65 pounds) and transporting of patient equipment
  • Requires contact with patients and equipment with potential exposure to contagious pathogens
  • Requires driving a company vehicle for the majority of the workday
  • Required to comply with company Respiratory Protection & N95 Mask Fit Testing Policy
    • Medical Evaluation and Fit Testing Compliance in a timely manner 
    • Annual Recertification 
    • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines

Veterans & Military encouraged to apply!

Bring smiles and medical gear — apply now!

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FAQs About Medical Equipment Driver & Customer Service Representative Jobs at Westaff

What is the work location for this position at Westaff?
This job at Westaff is located in Helena, MT, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Westaff?
Candidates can expect a pay range of $17–$19 per hour for this role.
What employment applies to this position at Westaff?
The employer has not provided this information. This may be discussed during the hiring process.
What is the process to apply for this position at Westaff?
You can apply for this role at Westaff either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.