Medical Front Office & Patient Coordinator

American Family Care Thousand OaksThousand Oaks, California

$23+ / hour

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Overview

Schedule

Full-time

Career level

Entry-level

Remote

On-site

Compensation

$23+/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Benefits:

401(k)
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance

Role Overview

We are seeking a sharp, highly organized Medical Front Office & Patient Coordinator to manage the front lines of our high-volume urgent care clinic. This is a fast-paced medical operations position requiring rapid problem-solving and administrative precision. You will serve as the coordinator of patient flow—managing high-volume intake, executing health insurance verification, and handling digital patient registration with speed and absolute accuracy.

The ideal candidate possesses strong healthcare administrative acumen, exceptional multitasking skills under pressure, and a professional, patient-first presence.

Key Responsibilities

Patient Intake & Flow Management:

Manage the digital check-in and queuing system to optimize patient flow and minimize lobby wait times.
Triage front-desk inquiries efficiently, identifying high-acuity patient situations that require immediate clinical escalation.
Register patients with 100% accuracy in demographic and medical entry.

Insurance Verification & Financial Responsibility:

Perform real-time eligibility verification for a wide matrix of health insurance plans.
Calculate and confidently collect deductibles, copays, and self-pay balances at the point of service.
Ensure accurate scanning and indexing of insurance cards, IDs, and required medical consent forms into the EHR.

Administrative Operations:

Route high-volume phone lines, coordinating seamlessly with the back-office clinical team regarding room availability and patient status.
Maintain a pristine, organized, and compliant front office environment.

Qualifications & Requirements

Experience: Minimum 1–2 years of dedicated medical front office, patient registration, or medical billing experience (Urgent Care or Emergency Department background is highly preferred).
Insurance Competency: Strong working knowledge of health insurance terminology, copay structures, and real-time eligibility checks.
Technical Skills: Advanced proficiency with modern Electronic Health Record (EHR) platforms and practice management software.
Attributes: High emotional intelligence, exceptional verbal communication, and a calm demeanor in a high-velocity healthcare environment.

Why Join Us?

We operate a streamlined, modern facility where administrative excellence is respected as a core pillar of patient care. We offer competitive compensation, comprehensive benefits, and a structured team environment built on operational efficiency.

Compensation: $23.00 per hour

PS: It’s All About You!

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

If you are looking for an opportunity where you can make a difference in the lives of others, join us on our mission. We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.

Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.

We are an Equal Opportunity Employer.

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FAQs About Medical Front Office & Patient Coordinator Jobs at American Family Care Thousand Oaks

What is the work location for this position at American Family Care Thousand Oaks?

This job at American Family Care Thousand Oaks is located in Thousand Oaks, California, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at American Family Care Thousand Oaks?

Candidates can expect a pay range of $23 (per hour).

What employment applies to this position at American Family Care Thousand Oaks?

American Family Care Thousand Oaks lists this role as a Full-time position.

What experience level is required for this role at American Family Care Thousand Oaks?

American Family Care Thousand Oaks is looking for a candidate with "Entry-level" experience level.

What benefits are offered by American Family Care Thousand Oaks for this role?

American Family Care Thousand Oaks offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at American Family Care Thousand Oaks?

You can apply for this role at American Family Care Thousand Oaks either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.