Medical Front Office Clerk-CLOSED
North Brevard Medical SupportTitusville, Florida
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Overview
Schedule
Full-time
Career level
Entry-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Department:PMG Parrish Medical GroupClinic: Call CenterSchedule/Status: 8:00am-5:00pm; Full Time Standard Hours/Week: 40Location:TitusvilleGeneral Description:Under the direction of Call Center Manager, this position is responsible for being the point person for patients and customers through the Call Center. Responsible for greeting patients, appointment scheduling, insurance verification, collection of copays, filing and phone communications. This position shall exemplify the desired Culture of Choice and philosophies of Parrish Healthcare.
Key Responsibilities:
- Answers incoming calls from various callers including patients and other healthcare facilities providing information, assistance and support by identifying patients’ and other customers’ needs, clarifying information, researching every issue and providing solutions and or/alternatives.
- Manages large volumes of inbound and outbound calls in a timely manner by always identifying self and Parrish Medical Group.
- Schedule patient appointments and coordinate care with healthcare providers and clinical staff by scheduling, rescheduling or cancel patient appointments using EMR system.
- Direct complex clinical questions to the appropriate medical staff or healthcare provider.
- Verify patient demographic and insurance information. Updating any changes of patient’s information in EMR completing full initial registration information of new patients following established policies and procedures.
- Follow communication scripts when handling different topics, escalating urgent or emergent calls appropriately.
- Navigate through patients’ chart in the EMR to locate appropriate information by documenting patient interactions, inquiries and appointment detail requests accurately.
- Maintains daily EMR worklist.
- Follows established call center protocols, including HIPAA compliance to protect patient confidentiality.
- Handle patient complaints and concerns professionally and empathetically, following escalation process to manager when needed.
- Collaborate with clinical and administrative teams to resolve patient issues, transferring calls or patient casing need to appropriate department(s).
- Inform patients of share of cost or co-pays for all types of payers as requested. verifies coverage under insurance.
- Processes payments over the phone in EMR and in verified patients account to include explaining deductibles and resolving billing disputes by forwarding to the correct department.
- Helps support patients with portal utilization, support and or new sign up.
- Monitor and meet performance metrics such as answer rate, average handle time and customer service satisfaction scores.
- Assists departments with appointment reminders, referral management and rescheduling needs.
- Provide assistance via displaying soft skills such as clear and compassionate communication, patience and emotional intelligence under stress by displaying strong problem-solving abilities and active listening and attention to detail. Multi-tasking and time management a must.
- All other duties as assigned.
Requirements:Formal Education:
- High school diploma or GED required.
Work Experience:
- 0 to 1 year of experience in customer service, call centers, or medical office is preferred.
Required Licenses, Certifications, Registrations:
- None required
Full Time Benefits:
Eligible to participate in a number of PMG-sponsored benefits, including:
- Benefits Start on Day 1
- Health, Dental and Vision Insurance
- 403(b) Retirement Program
- Tuition Reimbursement/Educational Assistance
- EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
- Annual Accrual of 104 Personal Leave Bank (PLB) Hours
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Parrish Healthcare is a caring community of healthcare professionals passionate about excellence and fulfilling our mission of providing Healing Experiences For Everyone All The Time®.
Parrish Healthcare has a Culture of Choice®. This means a we have a healing work environment that empowers people to aspire to be their very best. We partner passionate, talented and skilled people in the right role with the right resources. We provide a clear and strategic direction to achieve superior results on behalf of the communities we serve.
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FAQs About Medical Front Office Clerk-CLOSED Jobs at North Brevard Medical Support
What is the work location for this position at North Brevard Medical Support?
This job at North Brevard Medical Support is located in Titusville, Florida, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at North Brevard Medical Support?
Employer has not shared pay details for this role.
What employment applies to this position at North Brevard Medical Support?
North Brevard Medical Support lists this role as a Full-time position.
What experience level is required for this role at North Brevard Medical Support?
North Brevard Medical Support is looking for a candidate with "Entry-level" experience level.
What benefits are offered by North Brevard Medical Support for this role?
North Brevard Medical Support offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Paid Vacation, 401k Matching/Retirement Savings, Tuition/Education Assistance, and Health & Wellness Programs for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at North Brevard Medical Support?
You can apply for this role at North Brevard Medical Support either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.