Medical Front Office Receptionist - Bilingual
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Overview
Schedule
Alternate-schedule
Full-time
Career level
Senior-level
Remote
On-site
Compensation
$18-$20/hour
Benefits
Paid Vacation
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
About UsAt The Children’s Clinic of Fredericksburg, we have a passion for taking care of children in need.
We deliver a full range of pediatric health services under one roof, reflecting our commitment to safety, quality, and convenience for families. Open evenings, weekends, and holidays, we’re here whenever our patients need us most.
Every day, we strive to do right by the people we serve — guided by our mission:“The relentless pursuit of perfecting health services and care.”
Join us in making a difference, one child at a time.
Job SummaryThe Medical Front Office Receptionist is the first point of contact for patients and families, providing a warm, welcoming, and professional experience. This role is responsible for patient check-in/check-out, appointment scheduling, insurance verification, and maintaining smooth front desk operations. The ideal candidate is organized, customer-service focused, and able to thrive in a fast-paced clinical environment while ensuring accuracy and exceptional service.
Key Responsibilities:Patient Reception & Customer Service
- Greet patients and families warmly upon arrival and assist them throughout the check-in process.
- Answer incoming calls, respond to patient inquiries, and direct calls to appropriate staff.
- Provide friendly and efficient customer service, ensuring a positive clinic experience.
- Maintain confidentiality and adhere to HIPAA standards at all times.
Check-In / Check-Out Duties
- Verify patient demographics, insurance information, and required documentation at each visit.
- Collect copays, outstanding balances, and process payments accurately.
- Schedule follow-up appointments, referrals, or specialist visits as needed.
- Ensure proper documentation and completion of visit forms, authorizations, and paperwork.
Scheduling & Administrative Support
- Schedule appointments, manage provider calendars, and confirm appointments with patients.
- Update and maintain patient records in the Electronic Health Record (EHR) system.
- Assist with daily operational tasks such as filing, scanning, faxing, and updating patient forms.
- Monitor waiting room flow and communicate with clinical staff regarding patient readiness.
- Support clinic staff by coordinating communication between patients and back-office teams.
Insurance & Billing Support
- Verify insurance coverage and eligibility prior to visits.
- Explain copays, deductibles, and billing policies to patients when necessary.
- Ensure accurate entry of insurance details and notify appropriate staff of discrepancies.
- Assist with processing referrals and obtaining prior authorizations, if applicable.
Qualifications
- High school diploma or equivalent required.
- Bilingual in English and Spanish
- Prior medical office or healthcare receptionist experience preferred.
- Knowledge of insurance verification and basic medical terminology a plus.
- Strong computer skills; familiarity with EHR systems (NextGen experience preferred, if applicable).
- Excellent communication, customer service, and multitasking abilities.
- Ability to remain calm, professional, and organized in a fast-paced environment.
You must be available for shifts between 7:30AM to 8:00 PM during weekdays and on rotating weekends, 8:00 AM to 4:00 PM
Compensation: $18.00 - $20.00 per hour
The Children's Clinic of Fredericksburg Jobs
We Do Right Every Day!
We are a team of medical professionals who do right, every day. We have a passion: taking care of children in need. How? By offering a multitude of pediatric health services, under one roof, showing our commitment to safety and convenience. By being open evenings, holidays, every weekday and every weekend to help those who entrust us with their care. By doing right by the people we serve, every day.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.
FAQs About Medical Front Office Receptionist - Bilingual Jobs at The Children's Clinic
What is the work location for this position at The Children's Clinic?
This job at The Children's Clinic is located in Fredericksburg, Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at The Children's Clinic?
Candidates can expect a pay range of $18–$20 per hour for this role.
What employment applies to this position at The Children's Clinic?
The Children's Clinic lists this position under the following employment categories:
- Alternate-schedule
- Full-time
What experience level is required for this role at The Children's Clinic?
The Children's Clinic is looking for a candidate with "Senior-level" experience level.
What benefits are offered by The Children's Clinic for this role?
The Children's Clinic offers Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at The Children's Clinic?
You can apply for this role at The Children's Clinic either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.