Medical Office administration
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Overview
Schedule
Full-time
Career level
Senior-level
Compensation
$25-$28/hour
Benefits
Paid Vacation
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
Bonus
Cervello-Wellness is seeking a compassionate, highly organized Medical Office Administrator (Bilingual English/Spanish) to support daily operations at our outpatient mental health clinic. This role ensures a smooth patient experience, supports providers, and maintains compliance with HIPAA and behavioral health privacy standards.
Key Responsibilities
- Greet and support patients with professionalism and empathy
- Schedule intakes, therapy, med management, and follow-ups (in-person+ telehealth)
- Manage phones, emails, and portal messages; route concerns appropriately
- Maintain accurate EHR documentation (intake forms, consents, ROI, demographics, insurance)
- Verify insurance eligibility, support authorizations/referrals, collect copays/balances
- Track cancellations/no-shows, manage waitlists, and coordinate provider calendars
- Assist with office operations, supply ordering, and administrative support for clinicians
- Follow clinic safety/crisis-routing protocols (non-clinical) and maintain confidentiality
Requirements
- Bilingual (English/Spanish) required
- Minimum 5 years of experience in a medical or mental health office setting
- Strong scheduling, customer service, and data accuracy skills
- Comfortable with EHR/EMR systems, phone systems, and basic telehealth troubleshooting
Compensation: $25.00 - $28.00 per hour
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FAQs About Medical Office administration Jobs at Cb
What is the work location for this position at Cb?
This job at Cb is located in Alexandria, Virginia, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Cb?
Candidates can expect a pay range of $25–$28 per hour for this role.
What employment applies to this position at Cb?
Cb lists this role as a Full-time position.
What experience level is required for this role at Cb?
Cb is looking for a candidate with "Senior-level" experience level.
What is the process to apply for this position at Cb?
You can apply for this role at Cb either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.