Medical Office Assistant

Harbor is seeking a Medical Office Assistant to join our Toledo team! The Medical Office Assistant is responsible for patient care under the direction of medical leadership, and/or a licensed health care professional.

Position is full-time, 1st shift.

Education/Experience/Other Requirements:

• High school diploma or GED equivalent required
• Previous experience in Mental Health preferred.
• Must be able to perform clinical and clerical duties as needed.
• Electronic Medical Records experience preferred.
• Must demonstrate excellent customer service skills and a strong commitment towards achieving customer/patient satisfaction.
• Must be proficient and accurate in data entry and be able to navigate through Microsoft Windows based applications.
• Must be able to communicate clearly and effectively with a variety of people and be a team player.
• When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
• BLS and NCI/CPI Certifications required within 90 days of employment.

Essential Job Competencies/Primary Duties:

• Assists provider with patient care.
• Provides Patient/Family education.
• Assist patients with medication prescriptions and testing procedures as directed by providers.
• May assume responsibilities of determining and responding to the needs of patients and visitors when they contact the practice either by phone or in person.
• May be required to fill in for front desk staff if needed.
• Answers and/or triages patient phone calls.
• Coordinates scheduling of patients' appointments.
• Assists clinical staff and/or providers as needed.
• Provides quality and timely support to both internal and external customers and strives for customer satisfaction.
• Documents in a clear, efficient, and effective manner, in conjunction with leadership and Harbor guidelines.
• Attends meetings as appropriate and serves on office committees as assigned.
• Keeps current with trends and developments related to essential job competencies and demonstrates continued growth.
• In providing billable services, fulfills or exceeds unit expectations established by Harbor.
• May float to other locations to accommodate client or agency need.

About Harbor:

• A leading provider of mental health and substance use treatment for over 100 years
• 350+ clinical staff serve over 24,000 clients across multiple locations and in the community each year
• Services ranging from counseling, pharmacological management, primary care, psychological testing, case management, substance use treatment, residential services, vocational program, and more!

Why Work for Harbor?

It is fast-paced and challenging, but you will have a lot of fun in the process. You will have the opportunity to meet other motivated individuals who are also making a positive impact at our company. Harbor is committed to investing our resources in you! Some benefits of working with Harbor include:

• Medical, dental, and vision coverage
• Retirement plan with company match
• Generous paid time off, sick time, and paid holidays
• Tuition and professional license reimbursement programs
• Clinical supervision hours offered
• Employee referral bonuses
• Ability to make a difference in your community!