Medical Office Assistant - East Memphis

The Medical Office Assistant (MOA) will help providers with various health care services to include, but not limited to, exceptional customer service skills, verify patient information, collection of current and past due balances, support services and clerical duties following established policies and protocols. These include greeting patients, answering telephones, scheduling appointments, updating the EMR system, etcetera.

Duties and Responsibilities:

• Reviews and prepares medical records to ensure completeness prior to patient exam, obtaining missing documentation. Documents clinic visit, in EMR system.
• Greet patients, check-in patients, verify and validate patient information.
• Performs clerical duties and completes work lists, and other administrative duties during admin-time.
• Schedule patient appointments in EMR system, ensuring patient information is accurate and patient is scheduled as required, per provider scheduling procedures.
• Obtains, verifies, and updates patient insurance information.
• Requests, locates, sends, receives and maintains office/department and patient records.
• Exhibits an excellent and high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.
• Ensure patients complete registration forms and other required forms at check-in.
• Ensures compliance with legal issues including but not limited to patient confidentiality and risk management; ensures compliance with OSHA, federal, state and local regulations.
• Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality workflow procedures and metrics.
• Provide Medical Office Assistant clinical support for other site locations as needed.
• Maintain patient confidentiality in compliance with HIPPA guidelines.
• Performs other duties as required.

Minimum Qualifications:

• High school or equivalent (Required)
• Five (5) years of Medical Office experience (Required)
• Certified Medical Office Assistant (Preferred)
• CPR Certification (Preferred)
• Ability to proficiently operate and perform computer-related tasks with specific office equipment and software applications (Required)

Physical Requirements:

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The MOA is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. Frequent invasive and non-invasive patient contact.