Medical Office Assistant

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Medical Office Assistant in our Cardiology department in Avondale. The Medical Office Assistant is responsible for answering a high volume of incoming calls and the scheduling and confirming of appointments. This position may also be responsible for logging new patient’s incoming referrals, and assisting the front office with work related to the support needs of the medical practice.

Responsibilities:

• Answer Patient telephone calls and direct them to appropriate person
• Scheduling and Rescheduling of patient appointments
• Verify and update patient demographics
• Verify eligibility for patients

Requirements:

• 1-2 years’ experience preferred
• Bilingual (Spanish/English) required
• Cardiology experience preferred
• Excellent communication skills-both written and verbal
• Good computer skills and being familiar with Microsoft (Word and Excel)
• EMR (Athena) experience a plus
• Requires exceptional interpersonal and communication skills.  Ability to interact with people from different backgrounds and cultures
• Requires the ability to manage multiple changing priorities in an effective and organized fashion
• Must have knowledge of and follow HIPAA guidelines and secure Protective Health Information at all times
• Computer skills that support efficient usage of systems
• Professional demeanor when working with patients face-to-face or over the phone

Education

• High School Diploma or GED
• Must have one of the following: Certified Nursing Assistant (CNA) Certification, Registered Medical Assistant, Emergency Room or Emergency Medical Technician certification, or minimum of 2-5 years of medical assisting experience
• Experience with office medical procedures and treatments and knowledge of insurance, managed care operations, EMR and scheduling software.
• Front Office experience is a clinical setting preferred
• Requires exceptional interpersonal and communication skills Ability to interact with people from different backgrounds and cultures
• Requires the ability to manage multiple changing priorities in an effective and organized fashion
• Must have knowledge of and always follow HIPAA guidelines and secure Protected Health Information

Compensation:

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.