The Medical Office Assistant/Medical Assistant helps providers with various health care services to include, but not limited to, medical reception, patient information, support services and clerical duties following established policies and protocols. These include greeting patients and families, preparing patients for appointments and clinical procedures. The Medical Office Assistant/Medical Assistant provides administrative support as well as clinical support and model appropriate professional behavior.
Duties and Responsibilities:
Performs medical receptionist duties. Greets, screens, and schedules patient appointments.Answers phone calls, relaying patient requests and questions to appropriate individuals. Explains provider instructions to patient, as appropriate. Provides teaching to patients and families within scope of knowledge base.Obtains, verifies, and updates patient information and provides support services to patients and medical staff.Reviews and prepares medical records to ensure completeness prior to patient exam, obtaining missing documentation. Documents clinic visit, observations, and related activities. Assists with initiation of patient history and physical assessment. Assist nurses and physicians with physical exams and simple in-house surgical and therapeutic procedures.Checks patient vital signs and takes body measurements, documenting results in patient chart.Prepares and maintains exam and treatment rooms, cleaning after patient discharges to ensure a clean and sanitized environment. Maintains supplies inventory and ensures patient care equipment is clean and properly functioning, reporting defective equipment and supplies to supervisor.
Collects specimens and prepares them for outside lab and performs urinalysis on urine specimens. Prepares lab results for physicians to sign.Exhibits a high degree of courtesy, tact, and poise when interacting with patients, families, and other healthcare professionals.Responds to medical emergencies and administers first aid as appropriate.Adjusts to fluctuating peaks in patient flow, acuity, and other operational demands while maintaining quality.Ensures compliance with legal issues including but not limited to patient confidentiality and risk management; ensures compliance with OSHA, federal, state, and local regulations.Reviews and prepares medical records to ensure completeness prior to patient exam, obtaining missing documentation. Documents clinic visit, observations, and related activities in EMR system.Maintain patient confidentiality in compliance with HIPPA.Administers breathing treatments and injections, performs EKGs.Ensures Quality metrics are met as required.Provide clinical support for other site locations as needed.Performs other duties as required.Minimum Qualifications:
High school diploma or equivalent. Minimum of three (3) years of Medical Office experience required.Minimum of three (3) years of experience as a Certified Medical Assistant preferred.Medical Assistant Certification through the American Association of Medical Assistants (AAMA) or for the Registered Medical Assistant (RMA) through the American Medical Technologists (AMT). Physical Requirements:
The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are medium work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The MOA/MA is required to have close visual acuity including color, depth perception, and field of vision to perform an activity, such as assessing patients, and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. Frequent invasive and non-invasive patient contact. Exposure to patient body fluids as well as exposure to hazardous or poisonous materials.
