Medical Office Receptionist
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Overview
Schedule
Full-time
Alternate-schedule
Career level
Senior-level
Compensation
$19-$23/hour
Benefits
Career Development
Job Description
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Training & development
- Vision insurance
Job Summary
Do your friends say you have the gift of hospitality? Are you comfortable talking with new people, both in person and on the phone?
Penrose Physical Therapy is seeking an upbeat, detail-oriented, organized, and fun individual to join our client service team.
We are an outpatient physical therapy clinic in Lacey, WA that is experiencing rapid growth. We won 1st place for "Best of South Sound Physical Therapy Clinic" in 2023. We have an amazing team. We believe in education, and provide training, teaching, and coaching. You will work with a diverse and talented team that cares deeply for our patients and community.
If you are seeking a job with a purpose where you can make a difference in people's lives, then we should connect!
Skills Needed:
- Ability to make people feel comfortable on the phone and in person by maintaining meaningful conversation
- Scheduling patients using an electronic medical record system, minimizing no shows/cancels, handle payments, preparing deposits, credentialing providers (please be able to give us examples of how you have done these tasks)
- Bring excitement and positive energy to the office where others truly enjoy being in our reception area and you make them feel at home
- Strong phone skills with ability to sense on the phone what people truly need and get them talking about their goals and how their problem is affecting their life
- Ability to use computer systems, EMR, and online platforms effectively
- Ability to coordinate schedules and keep providers schedules full
- Ability to handle collecting money and keeping AR very clean with patient payments
Skills Desired:
- Experience in a high-volume medical clinic or service industry
- Background in sales and/or call center strongly preferred
- Background in excellent and frequent communication to team members and clients preferred
- Medical Billing experience helpful
- Medical/Dental office experience strongly preferred
- Experience with medical insurance and understanding how to verify benefits/authorization processing strongly preferred
Office hours are 7:00 am- 6:30pm Monday & Tuesday, Wed- Friday 7am- 6pm. This position would primarily be 9:30am-6:30pm Mon, Tuesday, and Wed-Friday 9am-6pm.
We provide health, dental, vision, PTO/sick combo leave, life insurance, 401k after 6 months of employment and more!
To see more, please visit our company website www.penrosept.com
Responsibilities
- Greet customers as they arrive and provide an excellent customer experience that they look forward to coming
- Answer phone calls and schedule appointments and work at filling the schedule as soon as there is a cancel
- Call any leads that are interested in help with getting better and cultivate a relationship with them to book a free consult or evaluation
- Maintain a full schedule by calling or texting the wait list, call lead lists
- Maintain a clean and inviting environment
- Provide general customer service and attend to the needs of customers throughout their services
Qualifications
- Two or more years of experience as a receptionist or a similar role is preferred
- Excellent communication skills with a commitment to customer service & sales
- Strong work ethic and positive attitude
- Familiar with computers and scheduling software
- Excellent multi-tasking skills
Compensation: $19.00 - $23.00 per hour
Automate your job search with Sonara.
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FAQs About Medical Office Receptionist Jobs at Penrose & Associates Physical Therapy
What is the work location for this position at Penrose & Associates Physical Therapy?
This job at Penrose & Associates Physical Therapy is located in Lacey, Washington, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Penrose & Associates Physical Therapy?
Candidates can expect a pay range of $19–$23 per hour for this role.
What employment applies to this position at Penrose & Associates Physical Therapy?
Penrose & Associates Physical Therapy lists this position under the following employment categories:
- Full-time
- Alternate-schedule
What experience level is required for this role at Penrose & Associates Physical Therapy?
Penrose & Associates Physical Therapy is looking for a candidate with "Senior-level" experience level.
What benefits are offered by Penrose & Associates Physical Therapy for this role?
Penrose & Associates Physical Therapy offers Career Development for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Penrose & Associates Physical Therapy?
You can apply for this role at Penrose & Associates Physical Therapy either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.