Medical Office Specialist (Rehab Dept)

Where compassion meets innovation and technology and our employees are family.

Department: Rehab Services

Location: Main Hospital. May be required to work at an alternate location to support departmental staffing needs.Schedule: Monday–Friday, 8:30am-5:00pm

Position Summary

The Rehab Services Department supports a high-volume pediatric population, serving 300+ patients daily. The Medical Office Specialist (MOS) plays a vital role in ensuring a smooth, welcoming, and efficient registration experience for children and families.

The MOS is primarily responsible for patient registration and front-end administrative support.This position focuses on obtaining and maintaining accurate demographic, insurance, and billing information to support patient care, compliance, and reimbursement.

MOS staff serve as a key point of contact for patients and families, providing excellent customer service while managing multiple administrative tasks in a busy medical office environment.

Essential Duties & Responsibilities

• Complete the registration process for new and returning pediatric rehab patients

• Obtain, verify, and update demographic, insurance, and payer information accurately

• Manage patient accounts, including monthly account maintenance as assigned

• Collect and record payments for rehabilitation services in accordance with hospital policy

• Maintain strict confidentiality and compliance with HIPAA and hospital regulations

• Accurately document patient information and registration activity in Epic and related systems

• Scan and upload paper medical documents into the electronic medical record

• Manage and disseminate clinical and administrative information to support patient care

• Communicate effectively with patients, families, therapists, physicians, and internal departments

• Collaborate with authorization and billing teams to support patient access and financial clearance

• Manage patient correspondence related to registration and administrative needs

• Participate in departmental meetings, in-services, and performance improvement activities

• Will occasionally drive for Driscoll Children’s Hospital business.

• May be required to work at an alternate location to support departmental staffing needs.

• Perform other related duties as assigned

Knowledge, Skills & Abilities

• Strong customer service skills with a professional, compassionate demeanor

• Excellent organizational skills and strong attention to detail

• Ability to manage multiple tasks in a busy, fast-paced medical office environment

• Effective verbal and written communication skills

• Computer-savvy with the ability to quickly learn new systems and workflows

• Ability to work collaboratively as part of a team

• Bilingual in English/Spanish is a plus

Education and/or Experience

• High school diploma or general education degree (GED); or two years related experience and/or training; or equivalent combination of education and experience.