Medical Office Supervisor

Newport Children's Medical Group provides expert, compassionate pediatric care for children of all ages, from newborns to adolescents, at its locations in Newport Beach, Irvine, Costa Mesa, and Laguna Beach.

Job Type: Full-Time, Direct Hire

Hours: Mon-Fri, 8-hour shifts

Pay: $22-26 per hour

Position Summary:

To ensure all aspects of the medical office are managed effectively to comply with physician/company policies and procedure and state/federal regulations. To oversee the day-to-day operations of the office (e.g. administrative, financial, personnel and patient services) for the purpose of promoting an environment of excellence and professionalism. To step in and assist in all areas, both front and back office, when necessary.

ESSENTIAL FUNCTIONS:

Administrative:

• Meets with physicians routinely to maintain effective/open communications.
• Responsible for OSHA and HIPAA compliance and providing on-going training to staff.
• Maintain patient records confidentially.
• Creating and revising monthly doctor's schedule as necessary.
• Ensures patient appointment scheduling protocols are adhered to and revised when necessary, based upon the requirements of the physician(s).
• Reviews medical and office supply orders to maintain an adequate inventory.
• Train and provide materials in compliance with standards of all IPA's and other regulatory bodies in order to meet credentialing requirements.
• Serves as a liaison for office facility issues with the building property manager.
• Reports to Management Company regarding office problems, concerns, and related issues.

Financial:

• Reviews and approves/disapproves all accounts payable invoices for payment in order to ensure accurate payments are sent to the vendors.
• Manages timekeeping/payroll for staff.
• Ensures patient co-payments and any outstanding balances are collected at time of visit.
• Provides guidance for accurate and appropriate CPT and HCPCS coding on the superbills.
• Ensures, on a daily basis, reconciling of superbills to the schedule for office visits and hospital log sheets prior to being sent to the Billing Office; requires all monies collected to be balanced to the superbills daily before sending to the Billing Office.

Personnel:

• Provides direction to new staff employees.
• Provides on-going guidance/support to Back Office and Front Office staff.
• Schedules routine meetings with staff members to provide new/revised information.
• Arranges for additional staff training and continuing education as needed.
• Interacts with other staff members and other physicians on day-to-day issues as required.

Patient Services:

• Discuss/provide alternatives to patients for insurance problems/issues.
• Handles patient concerns in an efficient and caring manner to ensure prompt resolution.
• Attempt resolution and/or provide direction for billing-related problems.

4.8 IV