Medical Records Clerk

Vail Health has become the world's most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital.  This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.

About the opportunity:

The Health Information Management (HIM) Technician ensures a quality patient and provider experience by accurately processing Shaw Cancer Center patient medical records as needed for patient care, such as requesting medical records from other healthcare providers, collecting medical records, scanning patient records, coordinating release of information documentation, and identifies documentation deficiencies for physicians and providers all in accordance with Federal, State, Hospital, and Accrediting Body requirements. Routinely interacts with the public and physicians and providers.

What you will do:

• Works with providers and clinical staff to obtain complete medical records, primarily for established patients, using the medical records work list / work queue in the EHR. Thoroughly documents progress within the EHR of all tasks, including retrieval of pertinent patient materials. On a daily basis, reviews and rectifies those HIM work assignment queues, uses standard processes and protocols to monitor and follow up with patients, hospitals, medical practices, and other parties on patient records statuses.
• Facilitates the use of the EHR by capturing paper documentation, properly preparing the paper for scanning, scanning, and indexing documents within 1 hour of receipt. Is able to distinguish document types, operate the scanning unit effectively, and scan all documents to the appropriate patient records and to the appropriate documentation type location with 100% accuracy. Performs QA on scanning done by others, identifies errors by clinical staff, and addresses errors with the clinical staff. Trains staff on proper scanning and indexing of documents.
• Interacts with providers, clinical staff, and the public (patients, insurers, attorneys, State and Federal agencies, etc.) to accommodate requests for copies of patient information. Understands the release of information policies and associated Federal, State, and Hospital policies. Assists with release of information periodically or when on weekend rotation. Obtains appropriate release request document and verifies patient identity prior to release. Accurately logs releases in hospital logging system. Efficiently prepares copies of requested in paper, CD, PDF, Fax and other approved electronic formats. Accommodates patient and physician requests within same day. Ensures only the minimum necessary is disclosed in accordance with HIPAA requirements.
• Assists in processing paperwork and completing administrative tasks associated with clinical care including managing records requests, orders, scanning, and uploading records.
• Resolves problems independently, ensures continuous communication with clinical and non-clinical team members, and appropriately escalates issues to leadership.
• Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills. 
• As an integral member of the business office team and to encourage growth of team members' skills and knowledge, the HIM Tech I is cross-trained and can cover the roles, as needed, of Patient Access Representative I.
• Responsible for coordinating with other business office team members when out of the office to ensure HIM activity continues seamlessly.
• Role models the principles of Just Culture and Organizational Values
• Performs other duties as assigned. Must be HIPAA compliant.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

What you will need:

Experience:

• One year of medical office or clinical experience required.
• Working knowledge of medical terminology preferred.
• Prior experience with medical records; collecting, scanning, and requesting preferred.

License(s):

• N/A

Certification(s):

• N/A

Computer / Typing:

• Use of a computer, keyboard, and mouse, and experience with basic Microsoft Office applications required.
• Typing skills of no less than 20 WPM required.
• Ability to search resources and/or Internet to locate physician and healthcare facility information to make appropriate decisions.
• Must possess the computer skills necessary to complete work assignments, online learning requirements for job specific competencies, access online forms and policies, complete online benefits enrollment, etc.

Must have working knowledge of the English language, including reading, writing, and speaking English.

Education:

• Bachelor's degree in related field preferred

PRN (POOL) benefits include: Wellbeing reimbursement funds and 403(b) contribution eligibility. 

Pay is based upon relevant education and experience per hour.

Hourly Pay:

$21.32—$25.40 USD