Medical Scheduler

Medical Office SchedulerFull-Time | Jacksonville, FL – Corporate Location

Join the #1 Orthopedic Team in Northeast Florida! Since 2001, Southeast Orthopedic Specialists has been the region’s trusted leader in orthopedic medicine—delivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida, we proudly set the standard for excellence, trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow. 

As Southeast Orthopedic Specialists continues to expand, we are seeking a detail-oriented and customer-focused Medical Office Scheduler to join our Corporate Headquarters team. In this role, you’ll be the first point of contact for patients and providers, coordinating appointments, verifying insurance, and ensuring authorizations are in place. This position plays a key part in delivering seamless patient experiences while supporting our physicians and clinical teams.

Here’s a sneak peek of the awesome perks our Full-Time Team Members enjoy:* Competitive health & welfare benefits, HSA * Monthly stipend for extra coverage* 401(k) with company match* 24/7 Employee Assistance Program* PTO, paid holidays, AND appreciation events, so much more!

GENERAL SUMMARY

As a Medical Office Scheduler at Southeast Orthopedic Specialists, you’ll be the first point of contact for patients and providers, ensuring seamless scheduling and coordination. You’ll gather key demographic and insurance information, confirm eligibility, manage referrals, and maintain accurate patient records—all while delivering excellent customer service over the phone and supporting our busy clinics.

Essential Functions

• Schedule clinic appointments including consultations and follow-up visits using CPS/GE Centricity and Scheduling Assistant.
• Collect and update patient demographic, insurance, and medical information.
• Verify insurance eligibility at the time of scheduling.
• Process referrals through the referral system, schedule patients, and import documents into charts.
• Answer and resolve incoming calls, triage messages, and escalate concerns when needed.
• Communicate with referring providers to ensure patients are fully prepared for appointments.
• Collaborate daily with referral coordinators to enhance the patient experience.
• Maintain confidentiality of health records in compliance with HIPAA guidelines.
• Perform other duties as assigned.

Requirements

• Education: High school diploma/GED or equivalent working knowledge preferred.
• Experience: 2+ years in healthcare required; call center experience preferred. Familiarity with CPS/GE Centricity is a plus.
• Knowledge: Medical terminology, ICD/CPT coding, HIPAA regulations, and scheduling practices in a clinical setting.
• Skills: Excellent communication, customer service, and organizational skills; strong computer and data entry proficiency.
• Abilities: Multi-tasking in a fast-paced environment, determining insurance eligibility, and using technology tools (Outlook, Microsoft Office, CPS/GE Centricity). Must demonstrate professionalism, punctuality, and compassionate communication.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.