Overview
Job Description
SUMMARY
Assist physicians in providing high-quality patient care, while exhibiting strong customer service skills to all patients and the overall practice. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers, and one another.
In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:
- Instill Trust and Value Differences
- Patient and Community Focus and Collaborate
RESPONSIBILITIES
Responsible for:
- Answering phones
- Scheduling appointments
- Checking patients in and out from their appointment
- Coordinating specialist appointments for patients
- Collecting patient balances, copays, and credit cards at time of service
- Reviewing lists of patients who need appointments and calling to schedule when due
- Verifying demographics and insurance carrier information for every patient
- Assisting patients with Kiosk sign in
- Complying with OSHA and DOH standards
- Scheduling, coordinating, and tracking STAT patient referrals and pre-authorizations
- Adhering to Brown Health Medical Group Primary Care guidelines for protecting patients' demographic, clinical, and financial information
- Providing superior customer service and outstanding patient care
- Attending meetings/workshops as they relate to current position and office workflows
- Performing other miscellaneous job-related duties as assigned
MINIMUM QUALIFICATIONS
BASIC KNOWLEDGE
Knowledge normally acquired through completion of two-year Medical Office Management/Medical Secretary program or equivalent experience in a physician's medical office practice. Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.
EXPERIENCE
Two years' experience in a physician's medical office practice. Proficient in English language and computer appointment scheduling skills; familiarity with medical office procedures and medical terminology. Excellent interpersonal and communication skills.
Pay Range
$18.13-$29.90
Location
LPG-Providence-2 Dudley St - 2 Dudley St Providence, Rhode Island 02905
Work Type
M-F 8:30am- 5:00pm
Work Shift
Day
Daily Hours
8 hours
Driving Required
No
Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
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