Medical Support Assistant - Alaska VA Healthcare System

Position Overview

CLFC Healthcare and Communications is hiring Medical Support Assistants to support the Alaska VA Healthcare System in Anchorage and associated Community-Based Outpatient Clinics. This role is central to connecting Veterans across Alaska, including rural and remote communities, to timely Community Care appointments. You will manage consult scheduling, coordinate with community providers, and ensure Veterans receive seamless access to the healthcare they have earned.

The Alaska VA Healthcare System serves one of the most geographically dispersed Veteran populations in VISN 20, with unique challenges related to distance, weather, and access. This is not general clerical work. You are the bridge between a Veteran waiting for a specialist appointment and the provider who will deliver their care.

Key Responsibilities

• Process Community Care consults from receipt through appointment completion, maintaining scheduling accuracy and documentation integrity in VA systems (CPRS and EHRM).
• Conduct outreach to Veterans and community providers to coordinate appointments, confirm availability, and resolve scheduling conflicts, including across multiple time zones.
• Manage Electronic Waiting Lists and Recall lists, ensuring Veterans are scheduled within required timeframes.
• Maintain daily productivity standards consistent with VISN 20 Float Pool expectations, including consult touches, appointment resolutions, and timely documentation updates.
• Return Veteran voicemails within 24 hours and respond to urgent instant messages within 5 minutes.
• Coordinate with the External Provider Scheduling network of community providers across multiple specialties to secure appointments that meet clinical and access requirements.
• Escalate unresolved consults, access barriers, and complex cases per VA and VISN 20 Standard Operating Procedures.
• Maintain strict compliance with HIPAA, VA privacy requirements, and information security protocols in handling Protected Health Information (PHI).
• Follow all applicable VA, VISN 20, and Alaska VA Healthcare System policies and procedures while representing CLFC and VA professionally in all Veteran and provider interactions.

Required Qualifications

• High school diploma or GED equivalent.
• Minimum 1 year of healthcare administrative, medical scheduling, or patient coordination experience.
• Proficiency with computer systems, electronic health records, and standard office applications.
• Strong verbal and written communication skills, including comfort communicating by phone with Veterans and providers.
• Ability to obtain and maintain a VA Personal Identity Verification (PIV) badge and pass a NACI background investigation and associated VA security/suitability checks.
• Eligibility to work in the United States and meet all VA facility access requirements.

Preferred Qualifications

• Prior VA Medical Center or VA Community Care experience.
• Familiarity with CPRS, VistA, or VA EHRM systems.
• Experience with medical scheduling, consult management, or referral coordination, especially in rural or geographically dispersed settings.
• Knowledge of MISSION Act Community Care eligibility and processes.
• Veteran status (Veterans are strongly encouraged to apply).

Compensation and Benefits

• Competitive annual salary: $57,720 - $69,000 (W-2 employment).
• Comprehensive health insurance (medical, dental, vision).
• Paid time off and holiday pay.
• 401(k) retirement plan.
• Professional development through CLFC University Anywhere training platform, including a VISN 20-specific curriculum.
• Career progression pathway with opportunities to advance from MSA to Lead MSA and Regional Site Lead.
• Mission-driven work supporting Veteran healthcare access across Alaska.

About CLFC Healthcare and Communications

CLFC Healthcare and Communications is a nationwide healthcare staffing and language access services organization supporting federal agencies including the Department of Veterans Affairs, Indian Health Service, and the Department of Homeland Security. With hundreds of healthcare professionals and interpreters deployed across the country, CLFC connects skilled professionals with the communities that need them most. CLFC is a Small Business and Self-Certified Small Disadvantaged Business and an Equal Opportunity Employer.

Website: www.clfchealthcare-communications.com