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Medical Technical Support Engineer

SymmetrioSan Diego, CA
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Overview

Schedule
Full-time
Education
Engineering (PE)
Career level
Senior-level
Remote
On-site
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

Symmetrio is recruiting for our customer, an innovative and rapidly growing medical device company, for a Medical Technical Support Engineer based in San Diego, CA.

This role is an excellent opportunity for an early-career engineer who enjoys solving technical challenges, working directly with customers, and supporting advanced medical technologies. The Medical Technical Support Engineer will serve as a key technical resource, providing system installation, troubleshooting, training, and ongoing support for sophisticated medical imaging and inspection solutions used in highly regulated healthcare and manufacturing environments.

The ideal candidate will combine strong technical aptitude with excellent communication and customer service skills. This position requires close collaboration with engineering, sales, and service teams, as well as regular travel throughout North America to support customer installations, training initiatives, and technical service activities.

Professional fluency in both Korean and English is required to effectively support customers and collaborate with global teams.

Responsibilities

  • Provide technical support for advanced 3D measurement, optical inspection, and machine-vision systems used within medical device and electronics manufacturing environments.
  • Troubleshoot hardware, software, optics, illumination, calibration, and application-related issues both remotely and at customer facilities.
  • Assist with system installations, commissioning activities, calibration, upgrades, and preventative maintenance.
  • Deliver customer training on system operation, inspection setup, data interpretation, and best practices.
  • Support customer acceptance testing, qualification, and validation activities as required.
  • Document technical issues, resolutions, and service activities in accordance with company procedures.
  • Collaborate with engineering and product development teams to identify root causes and drive issue resolution.
  • Support sales and applications teams by providing technical expertise during customer evaluations, demos, and process trials.
  • Maintain strong relationships with customers by delivering exceptional technical support and service.
  • Travel internationally to support customer installations, service activities, and training programs.

Requirements

  • Bachelor’s degree in Engineering, Engineering Technology, Biomedical Engineering, Electrical Engineering, Mechanical Engineering, or a related technical discipline.
  • 2+ years of technical support, field service, manufacturing engineering, applications engineering, or related experience.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to interpret technical documentation and communicate technical concepts to end users.
  • Professional fluency in both Korean and English.
  • Ability to travel up to 50% as business needs require.
  • Valid driver’s license and ability to travel domestically and internationally as needed.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Mileage Reimbursement

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FAQs About Medical Technical Support Engineer Jobs at Symmetrio

What is the work location for this position at Symmetrio?
This job at Symmetrio is located in San Diego, CA, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at Symmetrio?
Employer has not shared pay details for this role.
What employment applies to this position at Symmetrio?
Symmetrio lists this role as a Full-time position.
What experience level is required for this role at Symmetrio?
Symmetrio is looking for a candidate with "Senior-level" experience level.
What education level is required for this job?
The education requirement for this position is Engineering (PE). Candidates with relevant qualifications or equivalent experience may also be considered.
What benefits are offered by Symmetrio for this role?
Symmetrio offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Paid Vacation for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at Symmetrio?
You can apply for this role at Symmetrio either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.