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Medium/Heavy Duty Truck Service Advisor

St. Lucie Battery & TireFort Pierce, FL
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Overview

Schedule
Full-time
Career level
Senior-level
Benefits
Health Insurance
Dental Insurance
Vision Insurance

Job Description

St Lucie Battery & Tire is looking for a motivated and experienced Medium/Heavy Duty Truck Service Advisor. This position is responsible for assisting customers with their vehicle repair needs, greeting customers and telling them about the types of services their shop offers, updating customers on the progress of their vehicle repairs or limited offerings like free vehicle inspections, and processing customer transactions upon completion of their vehicle repairs.

Duties

  • Interact with customers, listen to their questions and concerns, and provide timely responses
  • Educate clients about the company’s products, services, and offers
  • Schedule appointments, take orders, monitor service progress, calculate charges, and process payments
  • Review customer accounts and report changes to internal staff
  • Manage complaints, returns, and resolve customer grievances
  • Record customer details and transactions
  • Serve as a customer relationship manager
  • Serve as a link between customers and different departments in the organization

Requirements

  • High school diploma or equivalent
  • 2-plus years of experience in a Medium/Heavy Duty Truck Service Advisor role
  • Tire experience and/or commercial tire experience a plus
  • Proven experience in sales, customer relations or related positions
  • Excellent customer service skills
  • Problem-solving and listening skills
  • Patient disposition and ability to resolve conflicts
  • Knowledgeable in computer applications and industry-specific software
  • Basic accounting skills and knowledge of electronic payment systems

Benefits

  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Paid vacation
  • PTO days
  • 401K matching
  • Employee discount
  • Family-owned business

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FAQs About Medium/Heavy Duty Truck Service Advisor Jobs at St. Lucie Battery & Tire

What is the work location for this position at St. Lucie Battery & Tire?
This job at St. Lucie Battery & Tire is located in Fort Pierce, FL, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.
What pay range can candidates expect for this role at St. Lucie Battery & Tire?
Employer has not shared pay details for this role.
What employment applies to this position at St. Lucie Battery & Tire?
St. Lucie Battery & Tire lists this role as a Full-time position.
What experience level is required for this role at St. Lucie Battery & Tire?
St. Lucie Battery & Tire is looking for a candidate with "Senior-level" experience level.
What benefits are offered by St. Lucie Battery & Tire for this role?
St. Lucie Battery & Tire offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, and Life Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.
What is the process to apply for this position at St. Lucie Battery & Tire?
You can apply for this role at St. Lucie Battery & Tire either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.