MedSpa Patient Care Coordinator

About Us:At PureSkin Aesthetic & Laser Center, we believe beauty isn’t one-size-fits-all. Our experts assess your unique features and goals to design a results-driven plan using the most advanced techniques available in Bismarck!

Job Summary: 

As a Client Growth Specialist at PureSkin, you will serve as the first point of contact for prospective and existing clients, playing a critical role in driving revenue growth and ensuring consistent, high-quality lead management. This role combines customer engagement, sales conversion, and clinic support, with a strong focus on improving consultation show rates, close rates, and client retention. This entry-level position is ideal for individuals who are motivated by results, enjoy client interaction, and thrive in a fast-paced, performance-driven environment. This position is built on the Outgrow philosophy by Alex Goldfayn, emphasizing proactive outreach, positive communication, and accountability for measurable results. 

Lead Management & Client Engagement 

• Serve as the dedicated point of contact for new inbound leads and outbound follow-up, ensuring timely responses and personalized client communication. 

•  Proactively reach out to prospective clients via phone, text, and email to nurture interest, schedule consultations, and reduce appointment cancellations/no-shows. 

• Actively educate clients on treatment options, promotions, and membership opportunities, tailoring recommendations to their goals and needs. 

• Meet or exceed daily/weekly outreach activity benchmarks (calls, texts, emails) as set by the Client Growth Manager. 

• Follow a structured, repeatable follow-up cadence to ensure consistency and persistence in lead management. 

• Utilize positive, client-centered communication frameworks that reinforce trust, confidence, and urgency. 

Sales Conversion & Revenue Growth 

• Drive higher consultation show and close rates through consistent follow-up and value-based communication. 

• Effectively cross-sell and upsell treatments, packages, and memberships, reinforcing client loyalty and repeat visits. 

• Collaborate with providers and practice managers to align messaging, promotions, and client offers to maximize conversion rates. 

• Maintain an optimistic, encouraging mindset in all client conversations to inspire confidence and enhance outcomes. 

Clinic & Team Support 

• Provide support to the assigned home clinic while also serving as backup support for at least one additional clinic within the platform. 

• Maintain accurate and up-to-date client records in the CRM/EMR system, ensuring documentation of preferences, goals, and next steps. 

• Partner with the Client Growth Manager to review weekly performance metrics and identify opportunities for improvement. 

Operational Support & Accountability 

• Monitor and manage clinic scheduling to optimize provider utilization, filling last-minute cancellations or openings with prospective clients. 

• Track and report key performance indicators (show rate, close rate, sales conversion, membership enrollments) on a regular basis. 

• Demonstrate accountability for meeting individual and team goals while maintaining a client-first mindset. 

• Participate in weekly reviews of performance activity to ensure consistency with the Outgrow model. 

• 2+ year experience in customer service, call center, or sales environment (medspa, beauty, or healthcare field preferred)
• Experience with outbound calling, appointment setting, or lead follow-up strongly preferred
• Excellent verbal communication and listening skills
• Comfortable discussing wellness, skincare, and cosmetic procedures
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Familiarity with appointment booking software a plus
• High school diploma or equivalent; some college or relevant training is a plus

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