Member E-Services Representative

Hughes Federal Credit UnionTucson, AZ

$21 - $26 / hour

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Overview

Schedule

Full-time

Career level

Entry-level

Compensation

$21-$26/hour

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Member E-Services Representative

Job Summary: In this role, you will assist members primarily through electronic communication channels, providing timely and accurate support for account-related inquiries and transactions. You will play a key role in delivering an excellent digital service experience while ensuring compliance with security protocols and identifying opportunities to offer additional products and services. Salary: $21.00-$26.00 Per Hour Depending on ExperienceAbout Us:Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!Key Responsibilities:

Assist members through digital channels with inquires related to accounts, memberships, and credit union services.
Respond to electronic communications promptly and professionally.
Open new accounts including share, checking, term share, money market, HSA, and IRA accounts.
Process account closures in accordance with member requests and established procedures.
Verify member identities to mitigate fraud and protect against identity theft.
Perform account updated and file maintenance in the core system.
Answer questions about credit union products and services, providing clear and helpful information.
Identify member needs and recommend appropriate products or services.
Process payments, deposits, and transfers accurately using the core system.
Handle over-the-phone outgoing wire transfer request in accordance with compliance standards.
Collaborate with internal departments and branch teams to ensure efficient and seamless member support.

Qualifications:Required:

Six months of similar or related experience
High school diploma or equivalent preferably
Comfortable multitasking while typing, and composing professional emails
Ability to adapt to a fast-paced digital workflow
Ability to handle sensitive information with discretion
Customer service experience, preferably in financial services

Preferred:

Experience in working in a credit union or financial institution
Knowledge of account types such as IRAs, HSAs, and tern share accounts
Bilingual abilities are a plus

What We Offer:

Generous Paid Time Off Policy
- Up to 15 days in 1st year of service
  - Paid Time Off increases with tenure
- VTO (Volunteer Time Off) Up to 16 hours yearly
401(k) plan
- 7% company match
Health, Dental, and Vision Insurance
- Health Savings Account with Employer Contribution Available
- Free Vision Insurance
Life and Disability Insurance
- Provided by the Credit Union with Optional Supplemental Coverage Available
Competitive Wage and Professional Development
- Educational Assistance

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

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FAQs About Member E-Services Representative Jobs at Hughes Federal Credit Union

What is the work location for this position at Hughes Federal Credit Union?

This job at Hughes Federal Credit Union is located in Tucson, AZ, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Hughes Federal Credit Union?

Candidates can expect a pay range of $21–$26 per hour for this role.

What employment applies to this position at Hughes Federal Credit Union?

Hughes Federal Credit Union lists this role as a Full-time position.

What experience level is required for this role at Hughes Federal Credit Union?

Hughes Federal Credit Union is looking for a candidate with "Entry-level" experience level.

What benefits are offered by Hughes Federal Credit Union for this role?

Hughes Federal Credit Union offers following benefits: Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Life Insurance, Paid Vacation, Paid Community Service Time, Career Development, 401k Matching/Retirement Savings, and Tuition/Education Assistance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at Hughes Federal Credit Union?

You can apply for this role at Hughes Federal Credit Union either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.