Member of Technical Staff, DevOps
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Overview
Job Description
Vapi (/ˈVɑːpi/):
Voice AI that resolves, not transfers
Powering 1 billion calls for companies like Amazon Ring, Intuit, ServiceTitan, and New York Life
Trusted by 1 million developers building the future of voice agents
Backed by Peak XV, Bessemer, Kleiner Perkins, M12, Y Combinator, and more with $72M raised
Try talking to Vapi now!
Why We’re Hiring This Role:
Three of our worst recent incidents — Nov 29 config rollout, Dec 23 duplicate messages, Oct 13 egress proxy — were resolved by rollback. That’s the SDLC gap this role closes. Vapi engineers are your users, and the deploy pipeline, preview environments, cell-creation tooling, and oncall tooling are products with SLAs, docs, and feedback loops.
You’ll own progressive delivery (canary, blue/green, automated rollback, soak periods), the GitOps story across multiple clusters and regions, and the on-demand environment tooling that’s on the Q3 roadmap. Success is measured by how fast every other team ships safely.
What You’ll Do:
30 Day: Get fluent in the Pulumi stacks, the ArgoCD setup, and GitHub Actions pipelines. Sit with engineers from agents and FDE teams to find the top 3 deploy pain points. Land a quality-of-life improvement to the deploy pipeline.
60 Day: Own progressive delivery end-to-end — canary, automated rollback, soak — for at least one critical service path. Ship the first version of cell-creation tooling or preview environments. Make the deploy pipeline measurably faster (lead time, MTTR for failed deploys).
90 Day: Roll out progressive delivery as the default across services. Establish SLAs and a feedback loop with engineering teams. Own the developer-platform roadmap and partner with Infra and SRE on cell creation, multi-region rollouts, and oncall tooling.
Who You Are:
Must-haves
You have a platform-as-a-product mindset — you treat internal engineers as customers, with SLAs, docs, and feedback loops, not tickets and ad-hoc help.
You’ve operated Pulumi (TypeScript) or Terraform at scale (40+ stacks, multi-region) and you’ve felt the pain when IaC sprawl gets ahead of you.
You’ve run ArgoCD or equivalent GitOps for deploying applications across multiple clusters.
You’ve built progressive delivery in production — canary, blue/green, automated rollback, soak periods. You can describe a real rollout that automated rollback caught.
You’ve designed CI/CD pipelines (GitHub Actions preferred) for many services and Dockerfiles, not just one repo.
You’ve built deploy tooling for on-demand environments — preview envs, dev deployments, or cell creation.
Nice-to-haves
You’ve written Go for platform services (Vapi’s canary-manager is Go).
You’ve operated developer platforms at a mid-stage infra-heavy company or a DevEx team at a larger shop.
Tech stack you’ll work in
Languages: TypeScript (primary, for Pulumi and tooling), Go (for canary-manager and platform services), Bash.
IaC: Pulumi (TypeScript) at scale (40+ stacks across regions), Terraform.
GitOps and deploy: ArgoCD (multi-cluster), GitHub Actions, 15+ Dockerfiles.
Progressive delivery: canary, blue/green, automated rollback, soak periods (canary-manager Go service).
Orchestration: Kubernetes on EKS (multi-cluster, multi-region).
Vapi services you’ll touch: canary-manager, cell-creation tooling, preview env tooling.
Where you likely come from
Vercel, Render, Railway, Fly, Temporal, Cockroach (mid-stage infra-heavy), or DevEx/Platform teams at Stripe, Shopify, Airbnb, or Block.
Weak fit: classic AWS sysadmin, or someone whose CI/CD experience is mostly Jenkins GUI-level.
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