Member Relations & Guest Experience Manager

The Park at 14thWashington, DC

$80,000 - $130,000 / year

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Overview

Schedule

Full-time

Career level

Director

Compensation

$80,000-$130,000/year

Benefits

Health Insurance

Job Description

HE PARK AT 14TH

Washington, DC

Upscale Dining

Nightlife

Private Events

NOW HIRING

Member Relations & Guest Experience Manager

$80,000 – $130,000 annually | Based on experience & performance

This isn't hospitality as usual.

At The Park at 14th, we create moments people remember — where elevated dining, vibrant nightlife, and unforgettable private events come together under one roof. Our guests don't just visit — they belong.

We're looking for a polished, people-first leader who knows how to turn presence into influence, and interactions into long-term loyalty. This role goes beyond managing guests — it's about owning relationships, driving retention, and using data to elevate every experience.

If you can make every high-profile guest feel like the most important person in the room — and turn that connection into lasting engagement — this role is for you.

What You'll Own

Guest & Member Experience

Act as the primary point of contact for members and VIP guests across dining, nightlife, and private events
Build and nurture authentic, long-term relationships with high-value guests and regulars
Anticipate needs, manage expectations, and resolve concerns with professionalism and urgency
Maintain a confident, polished presence that reflects the brand at all times

Client Intelligence & Data Strategy (Core Function)

This is what sets this role apart.

You will transform every guest interaction into meaningful insight:

Capture and maintain detailed guest profiles — preferences, visit history, spend behavior, and key milestones
Build and manage a robust CRM database, segmenting guests by value, frequency, and growth potential
Identify VIPs, high-potential members, and win-back opportunities
Deliver insights that enable teams to provide personalized, anticipatory service
Analyze trends to uncover loyalty gaps and revenue opportunities
Partner with leadership to convert one-time guests into repeat, high-value members

Member Development & Retention

Oversee member reservations and special requests with white-glove precision
Re-engage lapsed members and cultivate high-potential relationships
Collaborate with operations, culinary, and events teams to ensure seamless execution
Identify and convert prospective members through targeted, personalized outreach

Who You Are

You command a room with confidence, warmth, and presence
You understand that relationship-building is both emotional and data-driven
You have experience in upscale hospitality, luxury service, nightlife, or events
You're comfortable working with high-profile, celebrity, and VIP clientele with discretion
You are detail-oriented and CRM-driven — every interaction matters, and you treat it that way
You thrive under pressure, solve problems quickly, and follow through relentlessly
You present yourself with professional polish — in appearance, communication, and mindset

What We Offer

Competitive salary of $80,000–$130,000, with performance-based growth
Health insurance benefits
Parking provided
Direct exposure to ownership and a clear path to senior leadership
A role at the center of one of DC's most dynamic hospitality venues
An environment where relationship-building and business impact go hand in hand

Ready to Own the Room?

Submit your resume along with a short introduction highlighting:

Your experience in hospitality, events, or client-facing roles
How you've used data and relationships to drive loyalty or revenue

The Park at 14th • Washington, DC

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FAQs About Member Relations & Guest Experience Manager Jobs at The Park at 14th

What is the work location for this position at The Park at 14th?

This job at The Park at 14th is located in Washington, DC, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at The Park at 14th?

Candidates can expect a pay range of $80,000 and $130,000 per year.

What employment applies to this position at The Park at 14th?

The Park at 14th lists this role as a Full-time position.

What experience level is required for this role at The Park at 14th?

The Park at 14th is looking for a candidate with "Director" experience level.

What benefits are offered by The Park at 14th for this role?

The Park at 14th offers Health Insurance for this position. Actual benefits may vary depending on the employer's policies and employment terms.

What is the process to apply for this position at The Park at 14th?

You can apply for this role at The Park at 14th either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.