Member Relations Consultant, W-2, No Remote

Meaningful Work, Real Stability - Member Relations Consultant, W-2, No RemoteUF Resources

Full-time W-2 employee. On-site in Bradenton, Monday-Friday, 8:00 AM-4:30 PM.

Some customer service roles are just about handling calls. This one is about supporting families through some of the most important moments in their lives - with real structure, real benefits, and real room to grow. UF Resources is hiring a Member Relations Consultant for our Bradenton office.

What you’ll do:

• Handle post-delivery and survey follow-up calls, outbound campaigns, and inbound member support
• Educate members on Assured Care benefits and network attorney access
• Grow into supporting families and successor trustees through estate settlement, death claims, and amendment processing
• Provide backup front desk support and help coordinate office traffic, deliveries, and vendor interactions as needed

What we provide:

• True W-2 employment with weekly pay
• Consistent weekday schedule, 8:00 AM-4:30 PM, no evenings or weekends, fully on-site
• Structured training program advancing you into more specialized responsibilities (estate settlement support, death claim coordination, and more)
• Health, dental, vision, and life insurance after 90 days
• Paid holidays, PTO, vacation, and 401(k) with company match
• Stable, team-oriented office environment with a clear path for growth and advancement

Requirements:

• A genuine customer service mindset and passion for helping others
• Excellent phone etiquette and the ability to handle sensitive conversations with empathy
• Experience in customer service, call center, receptionist, or administrative work
• Comfort learning new systems quickly; Microsoft Office proficiency a plus
• Strong organization and attention to detail

This is a role where your communication skills genuinely make a difference - apply with your resume and a short note about your customer service background.