Member Relations Manager (Reservations Manager)

Baltimore Country Club in Lutherville-Timonium, MD is looking to hire a full-time Member Relations Manager (Reservations Manager) to lead our Member Relations staff in providing exceptional service to our members and guests. This position offers a competitive salary based on skills and experience. We also offer free staff meals, a staff discount program, free golf on Mondays, gym membership reimbursement, plus so much more! This position is eligible for the full benefits package including medical, dental, vision, STD/LTD, and a 401k plan with a generous matching contribution. Are you a customer service rock star who is ready to continue your career in hospitality? If so, apply today!

ABOUT BALTIMORE COUNTRY CLUB

Baltimore Country Club was founded in 1898 and it was a success from the start, with 600 members enjoying its 150-acre facility less than five miles from downtown Baltimore. Just one year after opening, the Club gained immediate recognition in the golf world by hosting the fifth United States Open Championship. Today the Club is over 3,300 members strong with two campuses. It is widely recognized as one of the top 50 country clubs in the nation and top 100 in the world. We are all about the simple truth and doing what is right not what is easy.

A DAY IN THE LIFE AS THE MEMBER RELATIONS MANAGER

As the Member Relations Manager at Baltimore Country Club, you are part of a team with exceptional standards. You are passionate about hospitality and exceeding our members' expectations. Each day, you motivate your team by ensuring they are properly trained and perform their responsibilities in a manner that meets BCC's Simple Truth of "Great People Make Favorite Places". You and your team are responsible for managing the reservations process for all dining and events including special club events that may fall on holidays and weekends from beginning to end and will be required to be onsite as needed to ensure reservations are properly addressed for those events. You love the camaraderie that comes with working as part of a cohesive team in a large country club. You enjoy working in a fast-paced environment where you are never bored, always challenged, and time goes by quickly.

QUALIFICATIONS

• Strong interpersonal, problem-solving, conflict management, and time management skills required.
• Excellent communication to include verbal, written and listening skills, including excellent grammar, be highly organized with the ability to multi-task.
• Proficient in Microsoft Office Suite; reservations system proficiency is preferred.

Experience working in a Country Club, Hotel, or Restaurant is strongly preferred, but not required. Do you work well as part of a team? Do you have excellent customer service skills and a love for hospitality? Do you have good communication skills and the ability to memorize information easily? Are you quick on your feet and able to work in a fast-paced environment? If so, then you might just be perfect for the Member Relations Manager position!

ARE YOU READY TO JOIN OUR COUNTRY CLUB MEMBER RELATIONS TEAM?

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!