Member Relationship Specialist - New Orleans Financial Health Center

We are seeking a Member Relationship Specialist for the New Orleans Financial Health Center.

This level of work uses good, individual judgment, analysis, and decision-making in assessing and overcoming obstacles to produce outputs. Accumulating data from which to draw conclusions and listening to evaluate and determine needs. It involves dealing one-by-one with concrete situations as they arise and diagnosing a problem from a multi-factor model. Offering an optimal solution, taking into consideration multiple variables to enable additional opportunities to be realized while also considering immediate cause and effect impacts and associated impacts of up to 6 to 9 months in length.

If you have 3 years of face-to-face interaction experience, you should apply right away!

Highlights:

• Embody sincere empathy for our members and display a deep passion for helping our members achieve financial health
• Use the appropriate tools and coaching techniques available to develop and propose multiple decision alternatives to address and/or improve members' current financial situation, remedy past missteps, and develop an action plan to help members attain short-range financial goals (up to one year)
• Maintain systematic, consistent and reliable notes and contact history information on each member
• Actively leverage multiple established community partner relationships by supporting the partner's values and mission through service, volunteer, or engagement opportunities
• Actively participates with local community partners to expand Credit Human's reach, discover and nurture SEG opportunities, develop sensibly innovative growth channels, and deliver financial services
• Ensure full compliance with existing corporate policies and procedures

Experience:

Required

• 3 years of face-to-face interaction experience

Education:

Required

• High School Diploma or Equivalent

Preferred

• Bachelor's Degree

Skills & Knowledge:

Required

• Exceptional listening skills
• Exceptional verbal communication skills
• Good written communication skills
• Good problem-solving skills

Schedule: Monday-Friday, 8:30 am- 5:30 pm; Saturdays, 8:30 am- 12:30 pm

Compensation Details:

Paygrade: 2BA

The expected pay range for this position is $68,188 to $74,587 annually.

Credit Human is committed to equitable and transparent compensation practices. Final compensation is determined based on a variety of factors, including experience, skills, qualifications, internal equity, and geographic work location.

This role may also be eligible for:

• Bonus opportunity up to 7%

Employees are eligible for a comprehensive benefits package, including:

• Medical, dental, and vision insurance
• Pension
• Paid time off and company holidays
• Tuition reimbursement

To get to know Credit Human and learn more about our benefits, visit our careers page at www.credithuman.com/careers.

Job Location: This position is onsite based in New Orleans, LA.

Credit Human conducts employment background checks that may be used for decisions related to employment. Standard checks include NCUA Administrative and Prohibited Orders, ChexSystems, employment verification, criminal history (convictions and outstanding warrants within the past seven years), and degree verification (if applicable). Additional checks may include motor vehicle records, credit checks, or fingerprinting depending on the role.

Applicants must be currently authorized to work in the United States on a full-time basis.

Credit Human is committed to equitable and transparent pay practices. The compensation range listed above represents a good-faith estimate of what we expect to pay for this position at the time of posting. Final compensation will be determined based on experience, qualifications, internal equity, and business needs.