Member Service Representative (Closing Shift)

CrunchGreen Bay, WI

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Overview

Schedule

Alternate-schedule

Full-time

Career level

Senior-level

Job Description

Benefits:

Employee discounts

Free uniforms

Opportunity for advancement

401(k)

Company parties

Flexible schedule

Training & development

Pre-Sale- Member Service Representative

Description: The Front Desk will help ensure the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. The ideal candidate will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

We open at 4am Monday thru Friday thus applicants will have to be early risers.

We close at 11 pm Monday thru Thursdsy, 8pm Friday, and 7pm Saturday thru Sunday.

Position Title: Member Service Representative

Reports to: Front Desk Manager

Schedule: 4pm/6pm- 11:30pm Weekdays, 1pm/2pm- 8:30pm Fridays, 12pm/1pm Weekends.

Requirements:

● Must be 18 years or older.● Proven work experience in Customer Service, Promoter or similar.

● Excellent communication skills.

● An outgoing, friendly personality and desire to meet new people.

● Clean driving record.

● Reliable transportation.

● Strong social media presence on multiple platforms.

● Professional attitude and interest in growth opportunities.

● Proficient in reading and writing.

● Ability to work independently.

● Excellent customer service skills.

● Experience in sales is a plus.

● Interest in fitness is a plus.

Physical Requirements:

● Ability to lift up to 80 lbs.

● Ability to carry up to 40 lbs.

Responsibilities:

Membership Sales.

Greet all members and guests with a smile and wish them well as they exit the club.

Check in all members and guests in accordance with company procedures.

Facilitate any messages on club software at member check-in.

Answer phones in courteous, helpful, professional manner.

Communicate special events to members and guess.

Maintain an atmosphere which makes members feel welcome.

Facilitate all member requests or forward to a manager.

Maintain a professional disposition at all times.

Sell retail products.

Schedule member services, tanning, hydro-massage, etc.

Facilitate payment of member services in accordance with company procedures.

Know club facility, services, and schedules.

Maintain a clean and organized work area.

Assist in all projects as delegated by club management.

Follow all policies and procedures in the Employee Handbook.

Opening and closing duties.

Attend any employee training meetings.

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FAQs About Member Service Representative (Closing Shift) Jobs at Crunch

What is the work location for this position at Crunch?

This job at Crunch is located in Green Bay, WI, according to the details provided by the employer. Some roles may also include multiple work locations depending on the requirement.

What pay range can candidates expect for this role at Crunch?

Employer has not shared pay details for this role.

What employment applies to this position at Crunch?

Crunch lists this position under the following employment categories:

Alternate-schedule
Full-time

What experience level is required for this role at Crunch?

Crunch is looking for a candidate with "Senior-level" experience level.

What is the process to apply for this position at Crunch?

You can apply for this role at Crunch either through Sonara's automated application system, which helps you submit applications 10X faster with minimal effort, or by applying manually using the direct link on the job page.